Guest Experience Steward

Enterprise Center•Saint Louis, MO

28d•Onsite

About The Position

Enterprise Center and Stifel Theatre are excited about our busy upcoming season! We are looking for passionate, friendly, service-oriented leaders to join our team. Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service. Please understand that you are hired to serve guests. There will be nights when your responsibilities prevent you from seeing the events. Rate of Pay: $19.50/hour The Guest Experience Steward leads by example, inspires team members, and supports staff while serving as an extension of management during events. They contribute to team development by providing timely feedback and sharing important information throughout each event. Stewards assist with training and supervision to help ensure smooth and successful operations. Additionally, they act as a liaison between guests and management, helping to resolve any issues that may come up during events.

Requirements

Availability to work a variety of shifts, including evenings, weekends, and some holidays.
At least 21 years of age
Obtain St. Louis City/ St. Louis County Security License upon hiring
Basic computer skills and access to the internet
Ability to read and write clearly and legibly to draft clear, thorough incident reports.
Reliable transportation.

Responsibilities

Create a positive, welcoming environment for all guests and staff.
Lead and supervise staff in designated areas.
Monitor all areas for policy compliance, safety concerns and guest behavior.
Facilitate effective verbal communication and de-escalate situations without force.
Maintaining consistent and attentive use of radios to ensure regular and effective communication.
Provide world-class hospitality to guests before, during, and after events.
Ensure that only authorized people enter restricted building areas.
Familiarize themselves with building layout, all departments, and guest policies.
Assist with event setup including moving tables, stanchions, metal detectors, and sign placement.
Listen to and resolve guest concerns; notify managers, if needed.
Respond appropriately to guest and staff illness, injury, and emergencies.
Possess strong situational awareness and decision-making skills.
Anticipate guest needs and prevent escalation of issues.
Understand Guest Experience Ambassador, Safety Ambassador, and Concierge post-orders.
Be willing and able to lead staff and guests during emergencies.
Foster a safe working environment that prioritizes teamwork, fun, and inclusion.
Maintain a valid St. Louis City or St. Louis County Security License at all times.
Perform additional functions and activities as directed by the Guest Experience Manager