Guest Experience Assistant

Midland Health•Midland, TX

9d•Onsite

About The Position

The Guest Experience Assistant supports patient and guest check-in and provides a welcoming, positive service experience at the hospital entrance. The Assistant greets guests, confirms patient appointments, completes registration onboarding, and escorts patients to the appropriate hospital destination. For visitors, the Assistant validates the patient’s name and room number and communicates visitor guidelines. The role responds to immediate needs within its scope and obtains appropriate assistance for needs outside that scope. The Assistant must know hospital department locations and general operations to answer guests’ questions in a timely manner, demonstrate professional and attentive service, and maintain the required uniform and good grooming.

Requirements

High school diploma or equivalent.
Ability to stand, walk, sit, stoop, reach, lift, use hands to operate equipment, speak, and hear.
Lifting is limited to 25 pounds.
Ability to pull, push, lift, and manipulate equipment.
Ability to demonstrate active listening and adaptability to guests’ needs.
Ability to maintain confidentiality and privacy with schedules.

Responsibilities

Report on time to ensure appropriate coverage for patient and guest assistance.
Greet every patient and guest entering the hospital and provide an optimal point-of-entry experience.
Offer wheelchair assistance to patients or guests with mobility impairments.
Understand patient schedules and appropriate destinations.
Maintain the confidentiality and privacy of schedules.
Complete check-in for patients and guests.
Confirm patient appointments and provide registration onboarding.
Escort patients to the appropriate hospital destination.
Validate visitors’ patient names and room numbers and communicate visitor guidelines.
Respond to immediate needs within the role’s scope or obtain appropriate assistance for other needs.
Communicate effectively and respectfully with colleagues and guests.
Use the software programs required for job duties, including visitor management, registration onboarding, incident reporting, ISO reporting, work order, and EHR systems.
Maintain a professional demeanor, appropriate eye contact, a welcoming smile, and good grooming; wear a uniform.