Guest Experience Staff

ASM Global • Houston, TX

14d • Onsite

About The Position

Legends Global is hiring Part-Time Guest Experience Staff at Reliant Park in Houston, Texas. Under general supervision, staff perform a variety of duties in connection with scheduled events, with assignments varying by facility and event. The role serves as a liaison between the facility and its clients, helping ensure client requirements are met and facility rules, regulations, and policies are followed.

Guest Experience Staff assist visitors during events and day-to-day operations, providing information, resolving concerns, accommodating guests with mobility needs, and supporting hospitality services. The position may involve working inside or outside the facility, standing for long periods, and working irregular hours, including evenings, weekends, and holidays.

Requirements

• High school diploma or GED and one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Good written, verbal, and computer skills.
• Ability to work independently and exercise judgment and initiative.
• Ability to work effectively under pressure and/or stringent schedules and produce accurate results.
• Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered during employment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to follow oral and written instructions and communicate effectively orally and in writing.
• Ability to work in a fast-paced environment and adjust flexibly to changing situations.
• Ability to operate standard office equipment and personal computers using Outlook, MS Windows, Excel, Word, and PowerPoint.
• Must be licensed to operate a motor vehicle in the United States.
• Ability to move around the facility, stand for long periods during events, and talk and hear.
• Ability to safely assist and transport guests with mobility impairments in a wheelchair to and from assigned locations during events.
• Ability to work long and irregular hours that may include daytime, evenings, weekends, and holidays.

Responsibilities

• Staff the Guest Experience booth during events and assist guests with directions, event information, item checks, and ticket relocation.
• Help resolve guest issues and complaints with empathy and a focus on satisfaction, involving a supervisor when necessary.
• Provide guest and event information from outdoor information chairs.
• Provide accommodations for wheelchair users, senior citizens, students, and groups.
• Assist with hospitality services as needed.
• Serve as a tour guide, providing information and assisting visitors and patrons.
• Serve as a tram guide, sharing information with guests riding Reliant Park trams in the parking lots.
• Act as a Reliant Park ambassador during day-to-day operations, assisting guests, contractors, and staff.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED