Guest Experience Staff

Legends Global • Houston, TX

12d • Onsite

About The Position

Legends Global is hiring Part-Time Guest Experience Staff at Reliant Park in Houston, Texas. Under general supervision, staff perform varied duties connected with scheduled events, with responsibilities varying by venue and event. The role serves as a liaison between the facility and clients, helping meet client requirements and ensuring facility rules, regulations, and policies are followed.

Staff assist guests during events and day-to-day operations, provide information and hospitality, address guest concerns, and support guests who need accommodations. The position may involve working inside or outside the building and requires standing for long periods, moving around the facility, and safely transporting mobility-impaired guests in a wheelchair to and from assigned locations. Hours may be long and irregular, including days, evenings, weekends, and holidays.

Requirements

• High school diploma or GED and one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Work independently and exercise judgment and initiative.
• Work effectively under pressure and/or stringent schedules and produce accurate results.
• Maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered during employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively in oral and written form.
• Work in a fast-paced environment and remain flexible as situations change.
• Good written, verbal, and computer skills.
• Operate and be proficient with standard office equipment and personal computers using Outlook, MS Windows, Excel, Word, and PowerPoint.
• Be licensed to operate a motor vehicle in the United States.
• Move around the facility, stand for long periods during events, and talk and hear.
• Safely assist and transport mobility-impaired guests in a wheelchair to and from assigned locations during events.
• Work long and irregular hours, potentially including day, evening, weekend, and holiday shifts.

Responsibilities

• Work at the Guest Experience booth during events, assisting guests with directions, event information, item checks, and ticket relocation.
• Help resolve guest issues and complaints empathetically, focusing on satisfaction and seeking supervisor support when necessary.
• Provide guest and event information from outdoor information chairs.
• Accommodate wheelchair users, senior citizens, students, and groups.
• Assist with hospitality services as needed.
• Serve as a tour guide, providing information and assisting visitors and patrons.
• Serve as a tram guide, sharing information with guests riding Reliant Park trams in the parking lots.
• Act as a Reliant Park ambassador during day-to-day operations, assisting guests, contractors, and staff.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED