Guest Experience Specialist

Marriott•Phoenix, AZ

About The Position

Guest Experience Specialists take initiative to deliver a wide range of services that guide guests through their entire stay. The role extends beyond the traditional front desk and involves taking ownership of the guest experience in the hotel’s main areas with a guest-first mindset. Specialists are empowered to move throughout their work area and address operational needs, guest requests, reports, meal delivery, and sharing information about local highlights, making transactions part of the guest experience. The role requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, personal appearance, and communication. Specialists perform other reasonable job duties as requested. Residence Inn serves long-stay guests with spacious suites and full kitchens, and emphasizes teamwork and service tailored to their needs.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Guide guests through their entire stay by delivering a wide range of services.
Take ownership of the guest experience in the hotel’s main areas with a guest-first mindset.
Process operational needs and address guest requests.
Complete reports.
Deliver quality meals.
Share highlights of the local area with guests.
Create a safe workplace and follow company policies and procedures.
Maintain confidentiality, protect company assets, and uphold quality standards.
Maintain a professional uniform, personal appearance, and communications.
Perform other reasonable job duties as requested.