Guest Experience Specialist

Legacy Vacation Club LLC • Kissimmee, FL

8h • $0 - $20

About The Position

At andCo Hospitality, the Guest Experience Specialist helps create memorable stays across resort properties in Florida, Colorado, and New Jersey. This role supports guests and owners by managing reservations, account questions, arrival confirmations, vacation planning, deposits, payment follow-ups, title inquiries, and concerns, including complex or escalated requests. The specialist provides warm, accurate, and professional service while maintaining consistent communications aligned with brand standards. The role also supports special projects and contributes to a positive, ethical, and collaborative team environment.

Requirements

• High school diploma.
• At least one year of related experience.
• Clear verbal and written communication skills and active listening.
• Comfort multitasking across multiple computer programs.
• Customer-focused, detail-oriented approach and genuine enjoyment of helping people.
• Ability to remain calm under pressure and handle challenges with patience and tact.
• Self-motivated, organized, and effective time-management skills.
• Ability to work well with different personalities and contribute positively to team goals.
• Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

• Three or more years of related experience.
• RCC knowledge.
• Bilingual ability.

Responsibilities

• Answer inbound guest and owner calls warmly, clearly, and professionally.
• Make outbound calls to confirm arrivals and support upcoming reservations.
• Assist guests and owners with booking reservations, vacation planning, and account questions.
• Process helpdesk reservations, requests, and inquiries accurately and on time.
• Support owners with vacation deposits and coordination with exchange companies.
• Handle inbound and outbound owner collection calls, answer payment and account questions, and follow up on past-due balances.
• Present Deedback options to owners, explain the process, and guide them through next steps.
• Handle title inquiry calls and provide owners with accurate information about ownership, deeds, and title status.
• Resolve guest and owner concerns promptly and professionally, including complex and escalated requests.
• Stay informed about current rates, promotions, and rental updates across all properties.
• Use sound judgment, product knowledge, and problem-solving skills in each interaction.
• Keep guest and departmental communications consistent, accurate, and aligned with brand standards.
• Support special projects such as lockouts, commissions, and LRP.
• Contribute to a positive, ethical, and collaborative team environment.
• Assist with additional projects and initiatives as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED