Guest Experience Shift Leader (Kilwins Premium Chocolates, Ice Cream and Confections)

CM Ventures•Destin, FL

16h•Onsite

About The Position

Kilwins is seeking a high-energy, dependable, hands-on team leader to help drive shift execution, guest experience, team accountability, and store standards. This is a leadership position for someone who enjoys staying in motion, helping, being organized, and upbeat. The Guest Experience Shift Leader will serve as a visible leader on the floor, ensuring Kilwins standards are upheld by both guests and employees daily.

Requirements

Dependable and consistently on time.
Naturally energetic and quick on their feet.
Confident speaking up and directing peers.
Guest-friendly and service-minded.
Organized and highly aware of details.
Calm under pressure.
Motivated by high standards.
Takes initiative without waiting to be asked.
Backgrounds in retail, hospitality, food service, customer service, or other fast-paced team environments are welcomed.

Nice To Haves

Leadership experience is helpful.
Naturally takes ownership, leads by example, and thrives in busy customer-facing environments.
Notices what needs to be done before being told.
Enjoys helping others stay on task.
Loves organized environments.
Works well with people.
Takes pride in a beautifully run shift.

Responsibilities

Lead exceptional guest greetings, engagement, and service recovery.
Manage shift pace, task flow, and team urgency.
Ensure product presentation, stock levels, and cleanliness standards.
Coach peers on customer interaction and sales behaviors.
Oversee opening and closing routines, register accuracy, and daily shift organization.
Maintain merchandising upkeep and visual appeal.
Provide quick problem-solving during rush periods.
Support sales of chocolates, ice cream, fudge, caramel apples, and gift items.