Guest Experience & Operations Leader (Kilwins Premium Chocolates, Ice Cream & Confections)

CM Ventures•Brookhaven, GA

22h•Onsite

About The Position

Imagine leading one of the most joyful retail environments in the market, a store filled with handcrafted chocolates, premium ice cream, caramel apples, gift giving, celebrations, and returning guests who walk in expecting a memorable experience. Kilwins (CMVentures, Inc) is seeking an energetic, highly organized, creatively minded leader to keep that experience running beautifully every day. This is not a back-office management role. This is a hands-on leadership opportunity for someone who loves people, thrives in fast-paced environments, notices every detail, and takes pride in building a business that feels polished, warm, exciting, and consistently well run. You will lead team culture, guest experience, daily store execution, visual presentation, local store excitement, and operational flow while helping shape the atmosphere that keeps customers coming back. If you love leading from the front, motivating others, and making things happen with excellence, we would love to meet you.

Requirements

Leadership experience in specialty retail, boutique management, hospitality, restaurant front-of-house leadership, event coordination, customer experience businesses, or team-centered service environments.
Strong leadership instincts
Exceptional organization
The drive to own results

Nice To Haves

Naturally high energy and self-motivated
Exceptionally organized and detail aware
Positive, engaging, and people-focused
Creative with merchandising and promotional ideas
Comfortable leading a younger team with confidence and consistency
Fast on their feet and solution-driven
Hands-on rather than desk-bound
Passionate about creating memorable customer experiences
Notices detail others miss
Gets satisfaction from keeping things organized
Enjoys motivating people
Loves beautifully presented environments
Wants to lead a business that feels exciting every day

Responsibilities

Outstanding guest interactions and elevated customer service
Team coaching, motivation, accountability, and positive culture
Smooth daily opening, closing, staffing, and operational flow
Beautiful merchandising, cleanliness, and polished presentation
Seasonal promotions, in-store events, and community partnerships
Product quality standards across chocolates, ice cream, fudge, caramel apples, and gifts
Inventory organization, ordering awareness, and production readiness
Sales growth through suggestive selling, team engagement, and guest connection
Hiring participation, onboarding, and developing reliable team members