Assistant Guest Experience & Operation Leader (Kilwins Premium Chocolates, Ice Cream & Confections)
About The Position
Kilwins (CMVentures) is seeking a hands-on, highly organized leader to help drive the daily guest experience, team accountability, operational consistency, and store energy of one of the most loved specialty retail environments in the area. This is not a desk management role. This is a visible leadership position for someone who enjoys being in motion, coaching teams in real time, maintaining standards, solving problems quickly, and helping create a store atmosphere that guests can feel the moment they walk through the door. You will work side by side with store leadership to keep every part of the Kilwins experience moving beautifully from customer interactions and team performance to merchandising, cleanliness, quality control, and day-to-day operational flow.
Requirements
- Naturally high energy and quick-moving
- Exceptionally organized and detail-conscious
- Confident coaching others in the moment
- Positive, engaging, and guest-focused
- Comfortable holding standards without losing team morale
- Adaptable and solution-driven
- Hands-on and highly visible
- Someone who notices what is off and fixes it immediately
- Leaders coming from specialty retail, hospitality, restaurant front-of-house, boutique management, customer experience businesses, or fast-paced team service environments.
- Transferable leadership backgrounds are strongly encouraged to apply.
Nice To Haves
- Cannot stand disorganization
- Naturally steps in to lead
- Enjoys coaching and developing people
- Loves a beautifully maintained customer environment
- Works well in fast-moving, high-interaction settings
Responsibilities
- Serve as one of the primary daily leadership anchors of the store by helping lead outstanding customer interactions and guest recovery when needed.
- Lead team coaching, redirection, accountability, and motivation on the sales floor.
- Manage daily operational flow, including opening, closing, shift transitions, and pace management.
- Oversee cleanliness, organization, merchandising, and visual presentation standards.
- Ensure product quality oversight across chocolates, ice cream, caramel apples, fudge, and gift items.
- Execute inventory awareness, production readiness, and restocking.
- Reinforce training and maintain Kilwins brand standards.
- Provide labor support, staffing coverage, and shift leadership as needed.
- Perform immediate problem-solving to protect guest experience and store momentum.
Benefits
- Competitive pay based on experience
- Leadership growth opportunities
- Employee discounts
- Hands-on mentorship from senior store leadership
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
