Guest Experience Programs Intern, 2027 Season
About The Position
At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands: Indianapolis Motor Speedway (IMS), INDYCAR, IMS Productions, and Motorsports Events Management (MEM). Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you. Working with the Coordinator, the Guest Experience Programs Intern will help primarily with the planning an execution of the Guest Experience Non-Profit Program. The Programs intern will also assist with College Program Event Staff staffing, initiatives, and extracurricular opportunities. During the Month of May, the Guest Experience Programs Intern will act as a key on-the ground representative for the Non-Profit participants and problem-solve day-of staffing issues. In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.
Requirements
- Previous experience in the IMS College Program is preferred
- A strong interest in event and staffing operations
- Interest and experience in event planning and execution
- Ability to quickly process and react to problems with minimal supervision
- Innovative thinker and self-starter with perseverance to lead teams to success
- Effective written/verbal communication and advanced computer skills
- Effective interpersonal and leadership skills
- Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
- Cultural competence and the ability to thrive in a diverse environment
- Alignment with Penske Entertainment’s core values and standards
- Currently pursuing an undergraduate or graduate degree from an accredited college or university
Responsibilities
- Understand and contribute to the Non-Profit Program strategic goals
- Provide support with application and onboarding activities for all seasonal employees
- Compose and coordinate correspondence with a diverse group of seasonal employees
- Work with the Guest Experience team to plan and execute College Program staff events
- Aid in the recruitment efforts for both programs during the event planning period
- Help manage the Guest Experience Non-Profit database and provide follow-up support
- Coordinate Guest Experience Non-Profit check-in operations
- Assist with the scheduling and communication of Guest Experience Non-Profit participants
- Troubleshoot various staffing issues such as no-show coverage and over fulfillment
- React to event day issues and assist with problem-solving initiatives
- Aid in the collection of NFP & CP fulfillment rates during our events
- Provide administrative and operational support for IMS Guest Experience department
- Assist with post-event feedback collection and reporting
- Actively participate in all College Program activities and development opportunities
- Resolve and communicate customer service-related issues/concerns
- Other duties as assigned by supervisor
Benefits
- Opportunity to serve as an ambassador for the Indianapolis Motor Speedway and Indy 500
- Access to developmental programming and networking events
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
