Guest Experience Programs Intern, 2027 Season

Penske Entertainment•Indianapolis, IN

6d•Onsite

About The Position

Penske Entertainment is seeking a Guest Experience Programs Intern for the 2027 season. This internship offers the opportunity to work with a team that creates unforgettable moments through world-class events across four iconic motorsports brands: Indianapolis Motor Speedway (IMS), INDYCAR, IMS Productions, and Motorsports Events Management (MEM). The intern will play a key role in delivering top-tier experiences to fans, partners, and teams, taking ownership of responsibilities, collaborating across departments, and bringing energy and innovation to a fast-paced environment.

Requirements

Currently pursuing an undergraduate or graduate degree from an accredited college or university
Previous experience in the IMS College Program is preferred
A strong interest in event and staffing operations
Interest and experience in event planning and execution
Ability to quickly process and react to problems with minimal supervision
Innovative thinker and self-starter with perseverance to lead teams to success
Effective written/verbal communication and advanced computer skills
Effective interpersonal and leadership skills
Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
Cultural competence and the ability to thrive in a diverse environment
Alignment with Penske Entertainment’s core values and standards

Nice To Haves

Previous experience in the IMS College Program is preferred

Responsibilities

Understand and contribute to the Non-Profit Program strategic goals
Provide support with application and onboarding activities for all seasonal employees
Compose and coordinate correspondence with a diverse group of seasonal employees
Work with the Guest Experience team to plan and execute College Program staff events
Aid in the recruitment efforts for both programs during the event planning period
Help manage the Guest Experience Non-Profit database and provide follow-up support
Coordinate Guest Experience Non-Profit check-in operations
Assist with the scheduling and communication of Guest Experience Non-Profit participants
Troubleshoot various staffing issues such as no-show coverage and over fulfillment
React to event day issues and assist with problem-solving initiatives
Aid in the collection of NFP & CP fulfillment rates during our events
Provide administrative and operational support for IMS Guest Experience department
Assist with post-event feedback collection and reporting
Actively participate in all College Program activities and development opportunities
Resolve and communicate customer service-related issues/concerns
Other duties as assigned by supervisor