Guest Experience Operations Intern, 2027 Season

Penske Entertainment•Indianapolis, IN

5d•Onsite

About The Position

The Guest Experience Operations Intern will report to the Senior Manager, Event Operations to assist the entire operations team with a variety of planning and execution projects. Projects will include exposure to staffing operations and management, venue set-up and tear-down, and event coordination. During the Month of May, the Guest Experience Operations Intern will work with the operations team to solve numerous real-time issues. The Intern will become intimately involved with overall execution and management of events at IMS. In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

Requirements

Previous experience in the IMS College Program is preferred
A strong interest in event and staffing operations
Interest and experience in event planning and execution
Enthusiasm for and commitment to the company and the Vision, Mission and Values
Ability to quickly process and react to problems with minimal supervision
Innovative thinker and self-starter with perseverance to lead teams to success
Effective written/verbal communication and advanced computer skills
Effective interpersonal and leadership skills
Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
Cultural competence and the ability to thrive in a diverse environment
Alignment with Penske Entertainment’s core values and standards
Currently pursuing an undergraduate or graduate degree from an accredited college or university

Responsibilities

Understand and contribute to solving overall staffing requirements and fulfillment
Provide support with application and onboarding activities for all seasonal employees
Compose and coordinate correspondence with a diverse group of seasonal employees
Help manage the employee database contained in the IMS Scheduling System
Troubleshoot various event day staffing and operational issues such as no-show coverage and equipment distribution
Perform pre-event walkthroughs of all spaces used by the operations team
Manage facility set-up and tear-down operations including bike rack placement, signage, and other event needs
React to event day issues and assist with problem-solving initiatives
Work closely with operations staff to resolve a wide range of issues during both marquee and tier two events
Provide administrative support for IMS Guest Experience department
Resolve and communicate customer service-related issues/concerns
Actively participate in all College Program activities and development opportunities
Other duties as assigned by the supervisor and the entire operations team