Guest Experience Administration Intern, 2027 Season

Penske Entertainment•Indianapolis, IN

6d•Onsite

About The Position

The Guest Experience Administration Intern will report to the Administration Coordinator to assist with seasonal staff recruitment, hiring/onboarding, communication, payroll, and seasonal staff training. The Intern will regularly work with our HR and Payroll departments to provide excellent service to our employees and problem-solve a variety of employee hiring, onboarding, and payroll issues. During the Month of May, the Guest Experience Administration Intern will conduct everyday administrative duties and work with Guest Experience staff to ensure that our large-scale events run smoothly. In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

Requirements

Currently pursuing an undergraduate or graduate degree from an accredited college or university
Previous experience in the IMS College Program is preferred
A strong interest in event and staffing operations
Interest and experience in event planning and execution
Ability to quickly process and react to problems with minimal supervision
Innovative thinker and self-starter with perseverance to lead teams to success
Effective written/verbal communication and advanced computer skills
Effective interpersonal and leadership skills
Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
Cultural competence and the ability to thrive in a diverse environment
Alignment with Penske Entertainment’s core values and standards

Responsibilities

Provide support with application and onboarding activities for all seasonal employees
Compose and coordinate correspondences with a diverse group of seasonal employees
Conduct phone interviews of potential new employees
Help manage employee hiring software and tracking process
Assist with the training development of 750 seasonal employees
Manage the Track Rescue rehiring and new hire processes for around 150 employees
Troubleshoot various event day staffing administrative issues
Work closely with Safety Patrol leadership to resolve a wide range of issues
Assist with the execution of all staff welfare initiatives including boxed lunches, additional snacks, and other event day welfare items
Assist the Administration Coordinator in the planning of staff events such as All-Hands Training Day and large-group meetings
Provide administrative and operational support for IMS Guest Experience department
Assist with post-event feedback collection and reporting
Resolve and communicate customer service-related issues/concerns
Actively participate in all College Program activities and development opportunities
Other duties as assigned by the supervisor