Guest Experience Intern (Bellstand Operations) - Summer 2027

Grand Traverse Resort and Spa•Acme, MI

About The Position

The Guest Experience Intern supports Bellstand Operations and the Guest Services Department at Grand Traverse Resort & Spa during summer 2027. This hands-on internship focuses on creating positive first and last impressions and helping arriving and departing guests. The intern greets guests, assists with luggage, answers questions, shares information about resort amenities, and delivers special amenities to guest rooms. The role also supports daily resort operations and requires current enrollment at a college or university and receipt of college credit for the internship. The position involves guest-facing service, vehicle and entrance-area upkeep, package handling, valet parking as needed, and coordination of guest laundry and dry-cleaning. The intern is expected to stay informed about resort functions and local attractions, communicate with supervisors, collaborate with resort departments, attend intern and committee meetings, and complete internship projects. Work is flexible and scheduled for 30–40 or more hours per week, including days, evenings, weekends, and holidays. The work takes place indoors and outdoors in Northern Michigan weather conditions. It can be fast-paced and physically demanding, involving extended standing, manual labor, bending, and lifting up to 75 pounds. Applicants must be at least 21 and hold a current, valid chauffeur or CDL license with a passenger endorsement, subject to stated driving-record restrictions. A background investigation and drug screen are conditions of employment. Native American Preference applies.

Requirements

Relevant experience or customer service experience.
Must be currently enrolled at a university, college, or community college and receive college credit for the internship.
Must be at least 21 years of age.
Must hold a current, valid chauffeur or CDL license with a passenger endorsement.
Driving record must have no alcohol- or drug-related convictions within the last three years, no more than six points in moving violations, and no license revocation within the last 36 months.
Basic computer skills.
Able to work a flexible schedule of 30–40 or more hours per week, including days, evenings, weekends, and holidays.
Able to communicate effectively with guests and resort employees, listen to guest complaints or problems, and help resolve them while maintaining composure.
Able to work productively under strict time restraints and variable deadlines.
Able to perform manual labor, stand for extended periods, bend, and lift up to 75 pounds.
Must pass a background investigation and drug screen as a condition of employment.
Must comply with driving laws and is responsible for violations of Michigan state motor vehicle laws.

Nice To Haves

Conflict resolution and interpersonal communication skills.
Team-oriented approach and positive attitude.
Ability to work with varied personalities while remaining impartial.
Quickly adjust to the work environment and adapt to change.
Provide information effectively and remain friendly when interacting with guests and employees.

Responsibilities

Greet arriving and departing guests professionally and provide a positive first and last impression.
Transport, log, and store guest luggage efficiently.
Deliver VIP and guest amenities to rooms promptly, accurately, and courteously.
Secure and manage incoming shipping packages when the shipping department is closed.
Maintain the cleanliness, safety, and appearance of resort vehicles, the front entrance, and the main lobby.
Safely operate and valet park guest vehicles as needed during peak periods.
Coordinate pickup and delivery of guest laundry and dry-cleaning services.
Stay informed about daily resort functions, local events, and regional attractions to assist guests.
Build positive working relationships across resort departments.
Complete special projects and operational assignments designated by leadership.
Communicate guest feedback and operational needs to supervisors.
Attend bi-weekly intern meetings and committee meetings.
Complete internship projects.
Follow driving laws and applicable safety policies, procedures, and standards.