Guest Experience Intern (Bellstand Operations) - Summer 2027

Grand Traverse Resort•Acme, MI

5d•Onsite

About The Position

The Guest Experience Intern supports Bellstand Operations in the Guest Services Department at Grand Traverse Resort & Spa for summer 2027. The role helps ensure smooth arrivals and departures by greeting guests, assisting with luggage, answering questions, and sharing information about resort amenities. The intern also delivers guest amenities, supports package handling and guest laundry services, and helps maintain resort vehicles and public areas. The position includes internship meetings and projects and requires a flexible schedule of 30–40+ hours per week.

Requirements

Relevant experience or customer service experience.
Must be currently enrolled at a university, college, or community college and receive college credit for the internship.
Must be at least 21 years of age.
Must have a current, valid Chauffeur/CDL license with a Passenger Endorsement.
Driving record must have no alcohol- or drug-related convictions within the last 3 years, no more than 6 points in moving violations, and no license revocation within the last 36 months.
Basic computer skills.
Must be able to work flexible hours, including days, evenings, weekends, and holidays.
Must be able to lift up to 75 pounds; extended standing, manual labor, and frequent bending and lifting from the ground may be required.
Must abide by driving laws and is responsible for violations of Michigan state motor vehicle laws.
Must communicate effectively with guests and employees, listen to guest concerns, and help resolve problems while maintaining composure during emotional interactions.
Must work productively under strict time constraints and variable deadlines.
Must follow OSHA safety policies, procedures, and standards.

Nice To Haves

Skills in conflict resolution and interpersonal communication.
Team-oriented approach and positive attitude.
Ability to work with varied personalities while remaining impartial.
Quick adjustment to the work environment and flexibility to change.
Ability to inform and assist guests and employees in a consistently friendly manner.

Responsibilities

Greet arriving and departing guests professionally and provide a positive first and last impression.
Transport, log, and store guest luggage.
Deliver VIP and guest amenities to guest rooms promptly and accurately.
Secure and manage incoming shipping packages when the shipping department is closed.
Maintain the cleanliness, safety, and appearance of resort vehicles, the front entrance, and the main lobby.
Safely operate and valet park guest vehicles as needed during peak periods.
Coordinate pickup and delivery of guest laundry and dry-cleaning services.
Stay informed about daily resort functions, local events, and regional attractions to assist guests.
Build positive working relationships across resort departments.
Complete special projects and operational assignments designated by leadership.
Communicate guest feedback and operational needs to supervisors.
Attend bi-weekly intern and committee meetings.
Complete internship projects.
Work a flexible schedule of 30–40+ hours per week.