About The Position

The Guest Experience Host works on the Operations Team at LEGO Discovery Center Boston, helping create enjoyable experiences and memorable moments for guests. The role focuses on engaging with guests, maintaining safe and orderly lines, keeping public areas clean, tidy, and stocked, and following opening and closing procedures. Candidates must be at least 17 years old. The position is part-time, with weekday availability preferred. The workplace promotes a diverse, dynamic, and inclusive culture where everyone feels safe, valued, and that they belong. Candidates offered positions involving high engagement with children must complete Child Safeguarding Background Screening as a condition of the offer. Merlin Entertainments is facilitating recruitment for this role under a transitional service agreement with the LEGO Group. The listed pay is USD $16.20 per hour.

Requirements

  • Must be at least 17 years of age.
  • Fun, dynamic, and friendly personality.
  • Strong communication, listening, and people skills.
  • Self-motivated and able to work independently or as part of a team.
  • Flexible scheduling; weekday availability is preferred.

Nice To Haves

  • 6–12 months of experience in attractions, entertainment, or customer service.

Responsibilities

  • Bring enthusiastic, assertive energy to the role and demonstrate Merlin Values.
  • Seek out guest interactions and create a fun experience for visitors.
  • Keep long lines safe, smooth, and stress-free for guests.
  • Keep public areas clean, tidy, and fully stocked.
  • Follow all opening and closing procedures to support attraction operations.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Paid time off.
  • Free entry for the employee, family, and friends to Merlin attractions through the Merlin Magic Pass.
  • Recognition programs and rewards.
  • Company-matched 401(k) retirement savings plan.
  • Tuition assistance and educational reimbursement.
  • Growth, development, and advancement opportunities.
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