Guest Experience Coordinator

Miami Childrens Museum Inc•Miami, FL

5d•Onsite

About The Position

Miami Children's Museum is seeking an enthusiastic and organized Guest Experience Coordinator to help deliver exceptional experiences for our guests, birthday parties, group visits, and special activities. This role is perfect for someone who enjoys a fast-paced environment, thrives on customer service, and loves balancing people leadership with operational coordination. As a key member of our Museum Experiences team, you'll oversee staff scheduling, support birthday party operations, collaborate with our sales team, and help ensure every guest interaction reflects the Museum's commitment to fun, learning, and hospitality.

Requirements

1–2 years of experience working in a museum, attractions, hospitality, events, or guest services environment
Strong organizational and scheduling skills
Excellent communication and customer service abilities
Experience leading teams and providing performance feedback
Ability to multitask and adapt in a dynamic environment

Nice To Haves

Sales experience is a plus
Bilingual English/Spanish is preferred

Responsibilities

Coordinate monthly schedules for Playologists, Birthday Party Hosts, and Group Tours
Serve as the onsite Floor Manager, providing coaching, support, and leadership to front-line staff
Ensure birthday parties are executed smoothly and exceed guest expectations
Train, mentor, and support Birthday Party Hosts to maintain exceptional service standards
Manage inventory and supplies for birthday parties and special programs
Partner with the Sales Team to support bookings, guest communication, and revenue-generating opportunities
Oversee operations of the Maker's Space Glass Lab and assist with sales growth initiatives
Monitor sales trends and identify opportunities to enhance the guest experience and increase participation
Foster a positive, inclusive, and collaborative team environment
Other duties as assigned