Guest Experience Coordinator

Four Seasons Hotels and Resorts•Jackson Hole, IL

1d•Onsite

About The Position

Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experience Coordinator who exudes enthusiasm in everything they do. The Guest Experience Coordinator is an integral part of the Guest Relations Team, and will report directly to the Guest Experience Manager.

Requirements

Applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays.
The ideal candidate will have a can-do approach to any task and a strong commitment to service.
Requires the ability to lift, push and pull up to 40lbs
Fluent in English, with clear and polite conversation skills.
Always answering positively and smiles even under difficult, long, and busy period
Work effectively in a variety of situations with different individuals and groups to provide the best quality service.
Advanced computer skills are necessary including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams.
Successful candidate must possess legal work authorization in the United States

Nice To Haves

We are looking for individuals who have a solid knowledge of hotel operations, have creativity and flair.
Experience in guest service preferably in a luxury hotel setting.

Responsibilities

Ensure our guests receive exceptional service both before and throughout their stay, crafting a seamless and memorable experience at every stage of their visit.
Review daily arrivals with the Guest Experience Manager to ensure proper handling of Special Attention Guests, VIP guests as Elite, and High return guests.
Serve as first point of contact for guests, helping to guide the planning process as needed.
Accommodating special requests whenever possible.
Acts with the highest level of hospitality and professionalism while using guest name and noting specific preferences and opportunities.
Add personal recommendations, show local expertise, and touches to achieve best possible guest experience.
Assists guests with all inquiries concerning hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
Create advance pre arrival report, so the guest experience manager can send first contacts and introduce the team.
Execute, create, and keep inventory or individualized amenities for VIP guests.
Be driving force behind guest-centric projects aimed at elevating the experience and recognition of VIP guests.
Assist with courtesy calls to in-house VIPs and arrival welcome letters.
Perform top VIP room inspections to ensure spotless facilities, set up amenities, and other special touches that need to be arranged.
Extend welcome and farewell services to guests upon arrival and departure.
Handling complaints in creative and practical manner to recover guest experience.