Guest Experience Coordinator

National Corporate Housing • Newark, CA

6d • Hybrid

About The Position

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This hands-on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers. At National, we don’t just provide housing, we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in customized corporate housing and 360-degree services that make transitions seamless.

Requirements

• A personable self-starter with strong communication skills
• A “whatever it takes” attitude toward providing the ultimate guest experience
• A reliable team player who thrives in a fast-paced, flexible environment
• Comfortable with local daytime travel for apartment inspections and deliveries
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
• High school diploma or GED required
• Must be at least 18 years old

Responsibilities

• Conduct pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness
• Document and escalate any issues, damages, or concerns in a timely manner
• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
• Respond to guest needs promptly, including local travel to deliver items or resolve issues
• Personalize move-in gifts and maintain inventory of welcome materials
• Maintain and track local lockbox inventory for guest access
• Coordinate with vendors for furniture and service deliveries, pickups, and installations

Benefits

• Competitive Base Salary $25.82- $28.73/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED