Guest Experience Coordinator

NatureBridge•Sausalito, CA

7d•$0 - $23•Onsite

About The Position

The Guest Experience Coordinator is a hospitality position that provides on-the-ground customer service and logistical support to conference guests. The Guest Experience team works to create a welcoming and professional space for all attendees. Coordinators work closely with coworkers across all departments, fostering positive working relationships. This position takes place at our Golden Gate campus in the Marin Headlands and cannot be done remotely.

Requirements

Six months to one year experience in a customer service related field and/or training.
Strong customer service and interpersonal skills.
Ability to work as part of a team with a positive attitude.
Demonstrate ability to self-supervise.
Demonstrated commitment to equity and inclusion in the workplace.
Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
Must be able to regularly lift and/or move up to 25 pounds.
CPR, AED and First Aid certification required. If the applicant does not have this certification already, applicant will attend certification training within the first three months.
Successful completion of ServSafe Food Handlers course within the first 30 days of employment; course will be paid for by NatureBridge.
Prioritize daily tasks and guest requests through organization and time management.
Proficiency with or willingness to learn Google Suite.
Employment eligibility is contingent on successful completion of a background check.

Nice To Haves

Unique lived experience and skill sets

Responsibilities

Create a welcoming and safe environment for diverse guests.
Act as a primary point of contact for guests during their visit.
Respond to the needs of guests, troubleshoot problems and help in urgent situations, including responding to our on-call urgent response number.
Welcome guests to campus, conduct orientation talks with groups of up to 120 people.
Communicate with conference program organizers before and after programming.
Set-up, break down and cleaning of event spaces.
Stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.
Willingness to help guests with basic tech support, including projectors and internet.
Demonstrate ability to self-supervise, manage time and take initiative to identify, prioritize and complete projects.
Assist Conference Operations Managers, Coordinator team, and Facilities team with daily duties and projects, perform other related duties as assigned.
Provide occasional support for environmental science education programs, as assigned by supervisor.
Other duties as assigned.
Act as a host during meal service hours; attend to guest questions and requests during meal services.
Support kitchen staff in set-up, service and clean-up for all Guest Experience dining hall meals.