Guest Experience Coordinator

Hiatus Day Spa Med Spa•Southlake, TX

4d•Onsite

About The Position

As our Guest Experience Coordinator, you’ll be the first and last impression of our day spa and med spa guests—creating the warm welcome that begins each guest’s journey with us and the lasting impression they carry with them. This isn’t a traditional desk job; you’re a relationship builder, creating a connection with our guests that turn first-time visitors into lifelong members. You’ll orchestrate seamless guest experiences from consultation to checkout, ensuring every interaction reflects our commitment to habitual wellness and exceptional care. Your days will be filled with meaningful conversations as you guide guests to discover the treatment plan that aligns with their self-care goals. We believe at Hiatus that we are “Day Makers” and it starts with this vital role.

Requirements

A love for customer service and have a servant’s heart
Have a natural gift for connecting with people and making them feel valued
Take pride in your personal presentation and understand the beauty and self-care industry
Are passionate about wellness and helping others feel their best
Excel at building relationships, not just completing transactions
Have an engaging, warm personality that puts people at ease
Are detail-oriented with excellent organizational skills
Possess strong communication skills and enjoy educating others

Responsibilities

Lead the way in delivering “The Hiatus Way” - best-in-class experience, customized results-driven services, expert treatment plans, and at-home care
Enroll new members by educating our guests on the benefits and value of the Hiatus Membership
Ensure the spa environment is beautiful, welcoming, and always aligned with the Hiatus brand and standards