Guest Experience Coordinator

Minto•Panama City, FL

10d•Onsite

About The Position

Deliver exceptional guest experiences that drive satisfaction and sales conversions. You’ll be the face of Latitude Margaritaville, managing guest stays, coordinating, and ensuring homes reflect our lifestyle promise.

Requirements

Positive, customer-first mindset with strong communication skills.
Knowledge of residential systems and CRM tools (or ability to learn quickly).
Detail focus, excellent follow-up, and ability to prioritize.
Flexible schedule, including weekends.

Responsibilities

Property management, staging, and the care of the residences; Maintain property by investigating and resolving concerns; coordinating repairs; planning regular maintenance to ensure brand standards are adhered; Communicate with housekeeping staff and vendors; Manage inventory;
Show homes to guests; Sales liaison to guarantee all are informed of business levels;
Communicate with sales prospects and coordinate their visits to ensure we exceed their expectations;
Inventory control: Ensure there is adequate product/supplies on-site to accommodate guest activity and, as needed; Purchasing: Order product through vendors and purchase product from nearby establishments so we are always at full complement;
Conduct comprehensive evaluations of each residence to maintain standards;
Maintain a professional, yet friendly, atmosphere in the office and other areas where prospective homeowners and guests congregate; Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to Change in Latitude experience; Aid the team effort in every way possible & act in the best interest of the company; Constant and consistent follow-up and proactive communication via phone, mail and email with team and/or customers; Manage customer follow-up and document effective notes in CRM and the reservations program; Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities; Communicate with appropriate departments regarding signage; messaging; collateral; etc.; Inspect residences to ensure cleanliness and brand Standards are adhered; Manage and inspect your “store front” (approach into neighborhood, residences; etc.) on a regular basis; Assist the community team as needed; Prepare reports by collecting, analyzing, and summarizing data and trends, as requested by management; Keep Director of Sales informed regarding business levels and items of concern; Other duties within the scope, spirit and purpose of the job, as requested by management.