Guest Experience Coordinator - Part Time

Blo East Norriton•Norristown, PA

12d

About The Position

Blo East Norriton is seeking a vibrant and welcoming Guest Experience Coordinator to serve as the first point of contact and help create a positive salon experience for guests in East Norriton, Pennsylvania. The role supports front-desk operations in a fun, beauty-focused environment, welcoming guests and helping ensure a smooth experience from arrival through departure. Blo East Norriton is part of Blo Blow Dry Bar, North America's original and largest blow dry bar franchise. The company focuses on helping guests look and feel their best through expert styling, an upbeat atmosphere, and hospitality. The team celebrates creativity and supports one another.

Requirements

Previous customer service, front-desk, or hospitality experience is preferred.
Strong communication and interpersonal skills, with a naturally friendly demeanor.
Ability to multitask in a fast-paced, client-facing environment.
Comfort with point-of-sale systems and appointment-booking software.
Passion for beauty, wellness, and delivering exceptional guest experiences.
Reliability, punctuality, and a team-oriented attitude.

Responsibilities

Greet and check in guests, providing a warm and seamless salon experience from arrival to departure.
Manage appointment scheduling, booking, and confirmations using salon software.
Handle phone calls, emails, and guest inquiries professionally and enthusiastically.
Process transactions, retail sales, and memberships at the front desk.
Promote and upsell salon services, packages, and retail products.
Maintain a clean, organized, and welcoming front-of-house environment.
Collaborate with stylists and the salon team to support smooth daily operations.