Guest Experience Attendant

Wynn Resorts•Everett, MA

8h•$32 - $32

About The Position

The Guest Experience Attendant provides friendly, helpful, and attentive customer service to resort guests in person and over the phone. The role supports general guest inquiries and requests, lost-and-found operations, printing services, valet kiosk ticketing, and guest package shipping and receiving. The attendant coordinates with departments including security, housekeeping, the front desk, and the call center, and maintains accurate records and Wynn service standards.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
General computer skills and basic knowledge of Microsoft Office.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Fluency in English.
Ability to read, analyze, and interpret policies, procedures, instructions, and related documents; respond to common guest and employee inquiries; write detailed instructions and correspondence; and present information effectively one-on-one and in groups.
Ability to perform basic mathematical calculations and interpret and maintain reports.
Ability to stand, walk, sit, use hands to handle objects or controls, and occasionally reach, climb or balance, stoop, stretch, bend, kneel, crouch, or crawl.
Ability to lift or maneuver at least 30 pounds and manage varied periods of standing and walking.
Ability to meet the visual requirements of close, distance, and color vision, peripheral vision, depth perception, and focus adjustment.
Ability to work varying schedules to reflect property business needs.

Nice To Haves

High school diploma or equivalent.
At least one year of guest service experience.
A second language.

Responsibilities

Apply Encore Boston Harbor core values and property and department standards.
Participate in departmental goals, objectives, policies, and procedures; monitor operational effectiveness and support improvements.
Deliver high levels of property-wide service and guest satisfaction, following Forbes Travel Guide and Wynn service standards.
Welcome, greet, interact with, and assist guests professionally and courteously.
Organize office areas and serve as a primary contact for general resort and guest service questions from guests and staff.
Maintain lost-and-found logs and other departmental records as needed.
Receive, tag, log, secure, inventory, and coordinate the return, shipment, or donation of lost-and-found items.
Prepare accident and incident reports and witness statements when necessary.
Assist with valet kiosk ticketing and guest questions about valet services, including damage claims.
Provide directions and assistance with guest requests and inquiries.
Manage multiple priorities and deadlines, including in stressful situations, and resolve guest complaints promptly and creatively.
Produce copies and printed materials when requested.
Assist with shipping and receiving guest packages when necessary.
Follow safety standards and prioritize workplace safety.
Contribute to departmental performance and ensure the accuracy, confidentiality, and thoroughness of records, reports, policies, and procedures.
Enforce applicable internal policies and federal and state laws, rules, regulations, and controls.
Perform other job-related duties as assigned.