Guest Experience Associate - Entertainment Venue

Level99 Entertainment • Natick, MA

11d

About The Position

Level99 is a large entertainment venue featuring more than 50 life-sized mini-games, alongside a full-service bar, restaurant, and event spaces. Guest Experience Associates showcase the Level99 concept, deliver a strong guest experience, build relationships, and help maintain a fun, clean, and safe environment. They anticipate guest needs, promote the Level99 brand, and work with a team described as fun, honest, caring, and responsive to guests and fellow team members.

The role includes greeting and assisting guests, supporting venue operations and upkeep, helping with point-of-sale and account-related tasks, and assisting with opening and closing duties. The position pays $18 per hour. The schedule is flexible according to business needs and includes days, nights, weekends, and holidays; Friday and weekend availability is required. Associates may work shifts of eight hours or more.

Requirements

• Must be at least 18 years old, the legal age to handle alcohol.
• Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays; Friday and weekend availability is required.
• Able to work shifts of eight hours or more.
• Able to stand, sit, squat, or walk for extended periods and walk up and down stairs.
• Able to grasp, reach overhead, push, lift, and carry up to 50 pounds.
• Ability to work well under pressure in a fast-paced, ever-changing environment.
• Strong verbal and written communication skills.
• Ability to understand, use, and embrace new technology and its implementation in operations.
• Ability to work as a team player.
• Positive, joyful, upbeat, and energetic attitude.

Nice To Haves

• At least one year of experience working directly with guests or customers.
• Strong public speaking or performance experience.
• Retail Sales Associate experience is preferred but not required.
• Enjoys having fun at work, has a high tolerance for ambiguity, learns quickly, pays close attention to details, and has a high-energy, get-it-done attitude.

Responsibilities

• Greet guests, provide tours, answer questions, assist with wayfinding, and efficiently move guests through lines and check-in.
• Help maintain, clean, and operate the entertainment side of the venue.
• Provide authentic, fun, approachable, and humble interactions, and arrive on time to deliver service.
• Uphold Level99 brand and visual standards for products, experiences, displays, cleanliness, and organization.
• Assist with shift tasks, POS functions, account creation and troubleshooting, cash handling, hands-on guest service, and facilities upkeep and daily cleaning.
• Use sales techniques and recommendations to provide guests with value.
• Assist with venue opening and closing tasks as assigned.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed