Guest Experience Associate - Entertainment Venue

Level99 Entertainment • Vista, FL

3d • Onsite

About The Position

Guest Experience Associates bring the fun to Level99 by showcasing its entertainment concept, delivering an excellent guest experience, and building relationships while maintaining a fun, clean, and safe environment. They anticipate guest needs, promote the Level99 brand, and work with a team described as fun, honest, caring, and attentive to players and fellow team members.

The role supports guest interactions and day-to-day entertainment venue operations. Associates greet and guide guests, help with check-in and lines, maintain the venue and its standards, assist with sales and recommendations, and complete assigned opening, closing, and shift tasks.

Requirements

• Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays.
• Ability to work shifts of eight hours or longer.
• Ability to stand, sit, squat, or walk for extended periods and walk up and down stairs.
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds.
• Ability to work well under pressure in a fast-paced, changing environment.
• Strong verbal and written communication skills.
• Ability to understand, use, and embrace new technology and its implementation in operations.
• Team-player attitude.
• Positive, joyful, upbeat, and energetic attitude.
• Must be at least 18 years old and of legal age to handle alcohol.

Nice To Haves

• At least one year of experience working directly with guests or customers.
• Strong public speaking or performance experience.
• Retail Sales Associate experience is preferred but not required.
• Passion and capability to learn quickly in unfamiliar areas.

Responsibilities

• Greet guests, provide tours, answer questions, assist with wayfinding, and efficiently move guests through lines and the check-in process.
• Help maintain, clean, and operate the entertainment side of the venue.
• Provide authentic, fun, approachable, and humble interactions, and arrive on time to deliver high-quality service.
• Uphold Level99 brand and visual standards across products, guest experiences, displays, cleanliness, and organization.
• Assist with shift operations, POS functions, account creation and troubleshooting, cash handling, hands-on guest service, facilities upkeep, and daily cleaning.
• Use sales techniques and recommendations to provide guests with the best value.
• Assist with venue opening and closing tasks as assigned.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed