Guest Experience Associate Part-time $19/hr

SSA Group, LLC•Honolulu, HI

About The Position

SSA is hiring a part-time Guest Experience Associate to help visitors at the Pearl Harbor Historic Sites make the most of their time. The sites include Pearl Harbor National Memorial, Battleship Missouri Memorial, Pacific Fleet Submarine Museum, and Pearl Harbor Aviation Museum. The associate welcomes guests, assists with ticketing and admissions, answers questions, and helps visitors find their way while delivering warm, memorable service. The role includes day-to-day admissions and membership-window functions, supporting ticket-package and membership growth, following cash-handling procedures, and maintaining a clean, safe, and organized work environment. Associates are expected to uphold company policies, work flexibly to meet operational needs, support their team, and contribute to an inclusive and welcoming experience. Some work locations are on an active military base, and employment is contingent on successfully completing a background check. The position pays $19 per hour and is scheduled for 15–19 hours per week. Shifts are scheduled between 6:30 a.m. and 4:30 p.m. daily. The role is primarily outdoors and requires standing for extended periods.

Requirements

Communicate clearly with guests and coworkers and enjoy helping people.
Be reliable, punctual, and willing to pitch in.
Adapt as routines, priorities, and working conditions change.
Have basic computer skills, including email, web browsing, and word processing.
Be able to stand for extended periods and work primarily outdoors.
Be goal-oriented and flexible in meeting operational needs, with a desire to help the team succeed.
Be guest-service-oriented and comfortable in a sales role, working toward goals.
Help present a clean and welcoming experience by upholding sanitation requirements.
Successfully complete a background check.

Nice To Haves

Cashier and cash-handling experience.

Responsibilities

Deliver warm, welcoming, and memorable experiences for every guest and client.
Perform day-to-day functions at admissions and membership windows.
Support ticket-package sales and membership growth by working toward daily goals.
Follow cash-handling procedures.
Perform assigned duties to the best of their abilities and promote an excellent guest experience.
Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
Follow and demonstrate understanding of company policies and procedures.
Adapt to operational needs and perform other necessary tasks.
Promote an inclusive and supportive approach within the brand team.
Support sustainability and conservation efforts and community engagement activities.

Benefits

Eligible for overtime pay.
On-Demand Pay Program providing access to a portion of earned wages before payday.
Meal plan and employee discounts at applicable locations.
401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility requirements.
Tuition discount through a partnership college.
Up to 8 hours of bereavement leave.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.

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