Guest Experience Associate (Part-Time)

The Coca-Cola Company•Atlanta, GA

2d•$16,848 - $19,843•Onsite

About The Position

The Guest Experience Associate welcomes and hosts guests at the World of Coca-Cola Attraction and nighttime events, sharing the history and future of The Coca-Cola Company, its brands, beverage portfolio, and people. The role provides exceptional service to guests from around the world, supports brand awareness and Company goals, and helps ensure a safe, hassle-free operation with high-quality exhibits and experiences. This is a part-time position averaging 28 hours per week. Candidates must be available to work four days across weekends, weekdays, and holidays. Shifts vary between 8:30 a.m. and 9:00 p.m. according to business needs and may extend as late as midnight for corporate events. The starting hourly rate is $15; the listed U.S. pay range is $16,848–$19,843 annually. The role is based in Atlanta, Georgia, with 0%–25% travel and no relocation provided.

Requirements

High school diploma or equivalent.
One year of experience in the themed attraction industry, hospitality industry, or customer service.
Strong verbal and presentation skills.
Ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, including calculations using American units of money.
Ability to address problems involving a limited number of concrete variables using standardized methods.
Must be currently authorized to work in the United States and must not require Company sponsorship to continue working legally in the United States.
Availability to work four days across weekends, weekdays, and holidays, with shifts varying from 8:30 a.m. to 9:00 p.m. and potentially as late as midnight for corporate events.
Ability to walk and/or stand continuously for prolonged periods of 6–8 hours.
Ability to climb or navigate multiple building levels using stairs or an elevator.
Ability to work with continuous exposure to outdoor temperatures, including extreme heat or cold.
Ability to reach overhead to lift objects weighing up to 20 pounds.
Ability to push and pull objects weighing up to 50 pounds.
Ability to navigate dark areas and work in enclosed spaces, as well as noisy, crowded, and tight spaces.

Nice To Haves

Multilingual skills.

Responsibilities

Provide exemplary service to internal and external guests, including selling tickets, controlling access, checking in groups, managing guest flow into theaters and galleries, replenishing stations, delivering supplies, making public announcements, assisting guests with special access, and providing wayfinding.
Represent the brand by modeling and upholding The Coca-Cola Company Core Values, driving brand awareness, and encouraging lasting customer relationships.
Lead VIP and school group tours using program scripts and talking points.
When scheduled and trained for Admissions/Ticketing, operate the ticketing system, reconcile cash transactions, meet sales goals for CityPass and upgrades, and carefully handle sensitive information such as addresses and credit card numbers.
Evacuate guests during emergencies and assist people needing special assistance when appropriate.
Follow Company policies for punctuality, attendance, and time-clock procedures.
Maintain Front of House appearance standards and a positive, welcoming demeanor around guests and ambassadors.
Monitor guests and surrounding areas for safety concerns or hazards and follow safety procedures.
Work with the team to maintain clean exhibits, galleries, and theaters.
Interact respectfully and appropriately with guests with differing abilities, applying inclusion training.
Resolve guest situations professionally, promptly, thoroughly, and respectfully.
Complete required training in Life Safety, Evacuation, PCI Compliance, and ADA.
Handle cash and credit transactions in a fast-paced environment.
Perform other duties as assigned by the World of Coca-Cola Leadership Team.
Maintain strong individual performance, contribute to team effectiveness, and support overall team performance, occasionally taking on leadership responsibilities within the team.