GUEST EXPERIENCE AMBASSADOR

Compass Group•New York, NY

7d•$28 - $29

About The Position

The Guest Experience Ambassador is a member of the hospitality team who creates welcoming, personalized experiences for members and their guests. The role includes greeting visitors, assisting with arrival and departure, sharing information about site amenities and nearby offerings, and managing access badges with care. It requires genuine hospitality, effective communication, computer proficiency, and the ability to handle multiple tasks while interacting with visitors in a public environment.

Requirements

Genuine sense of hospitality and commitment to creating memorable experiences.
Ability to work under pressure, prioritize tasks, and manage multiple jobs simultaneously while interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Proficient computer skills and knowledge of office technology and equipment.
Proficient knowledge of Microsoft Suite, including Outlook, Teams, Word, PowerPoint, and Excel.

Responsibilities

Welcome members and guests warmly, using a genuine smile and eye contact to help them feel welcome.
Provide personalized amenities and tailor interactions to guests’ preferences.
Guide members through check-in and check-out and escort them to their destinations.
Share knowledge of site amenities, local attractions, and dining options, including recommendations.
Manage the badge process and site access in accordance with site standards.