Guest Experience Ambassador

Nexdine • Pompano Beach, FL

2d

About The Position

The Guest Experience Ambassador reports to the Director of Dining Services and provides residents, colleagues, and guests with a best-in-class dining experience through exemplary hospitality and service. The role includes serving food and beverages, assisting with meal service and service-area upkeep, and supporting culinary staff as directed.

The position operates in a kitchen environment, where employees may be exposed to heat, steam, fire, and noise and may operate equipment such as ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers, and chef’s knives. Physical activities may include sitting, reaching, bending, kneeling, stooping, climbing, pushing, pulling, and lifting items weighing up to 40 pounds. Employees may need to stand for long periods and must have manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures. Selected candidates must undergo a Level 2 background check.

Requirements

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.
• Selected candidates must undergo a Level 2 background check.

Responsibilities

• Provide hospitable, exemplary service to residents, colleagues, and guests.
• Lead the service of food and beverages and prepare or serve specialty diets and dishes as required.
• Engage residents to obtain food and beverage orders and clearly explain daily menu offerings, ingredients, and preparation methods.
• Ensure residents are satisfied with all aspects of service and communicate customer service issues to the direct supervisor.
• Assist with setup and breakdown for scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Perform assigned cleaning duties, including sweeping and mopping floors, tidying service stations, clearing tables, and taking out trash.
• Wash pots, pans, dishes, utensils, and other cooking equipment as needed.
• Support culinary staff at various stations as directed.
• Be attentive and approachable, and greet and thank customers.
• Perform other duties and responsibilities as assigned.

Benefits

• Health, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan.
• Paid vacation, holiday, and sick time.
• Employee Assistance Program (EAP).
• Career growth opportunities.
• Employee perks and rewards.
• Generous compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED