Guest Coordinator - PRN Multiple Shifts

Baptist Health • Jacksonville, FL

4d • Onsite

About The Position

The Guest Coordinator/Ambassador welcomes guests in a friendly, efficient, and courteous manner. The role greets external guests from the parking areas through the facility and as they depart. It assists guests with inquiries, directions, and initial questions about the facility or its services, while supporting the visitor management plan to help maintain a safe and secure environment for patients, visitors, and staff. The coordinator identifies visitors and issues visitor badges using Visitor Badge software, monitors the assigned area, and refers visitors who do not comply with the badge process to security. The role may escort patients or visitors to areas within the facility. Coordinators monitor assigned areas for housekeeping issues and safety hazards and report them according to facility processes. During non-peak times, the coordinator may assist with quick registration, specimen registrations, kiosk operations, and other duties within the role’s scope.

Requirements

• High school diploma or equivalent.
• Ability to provide a positive customer service experience to guests, visitors, and patients.
• Knowledge of HIPAA standards and regulations.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to communicate effectively with patients, guests, and hospital personnel.
• Ability to show compassion and sensitivity for patient comfort.
• Ability to maintain confidentiality.
• Knowledge of basic Windows-based PC operations.
• Ability to work in a 24/7 environment, including weekends and holidays.
• Ability to work in multiple locations.

Responsibilities

• Welcome and greet external guests from the parking areas, through the facility, and before they depart.
• Assist guests with inquiries, directions, and initial questions about the facility and its services.
• Support the visitor management plan and contribute to a safe and secure environment for patients, visitors, and staff.
• Identify visitors and issue visitor badges through Visitor Badge software.
• Monitor the assigned area and refer visitors who do not comply with the visitor badge process to security.
• Escort patients and/or visitors to areas within the facility as needed.
• Monitor assigned areas for housekeeping issues and safety hazards and report them according to facility processes.
• During non-peak times, assist with quick registration, specimen registrations, kiosk operations, and other duties within the scope of the role.

What This Job Offers

• Education Level: High school or GED