GSR SUPERVISOR - MID- CACHE
About The Position
The GSR Supervisor is responsible for the efficient operation and financial performance of the machine department and for maintaining its operating procedures at Comanche Nation Entertainment. The role supports the casino’s goal of providing guests with a superior entertainment experience. The supervisor coordinates and communicates policies and procedures to GSR personnel, analyzes slot machine profitability, and provides reports and recommendations to the Slot Manager. The role also monitors floor activities, assists with jackpot payouts and refund claims, works with vendors while maintaining confidentiality, and completes assigned training. The supervisor oversees GSR employees, addresses employee and guest problems or grievances, makes critical decisions within the prescribed chain of command, and is responsible for training, scheduling, directing work, evaluating performance, and rewarding or disciplining employees. The position requires covering extra shifts when scheduled employees are absent. Work takes place throughout the casino, where noise levels vary from quiet to loud. The role involves frequent communication and movement around the casino floor, positioning to inspect and troubleshoot gaming machines, and occasionally moving gaming machines or equipment weighing 50 pounds or more. The supervisor must be willing to work evenings, weekends, holidays, and in a smoke-filled environment, and may encounter risks when resolving issues with difficult guests or staff members. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- High school diploma or equivalent, including a Home School Certificate.
- One year of GSR experience.
- Must be at least 21 years of age.
- Must be able and willing to work evenings, weekends, and holidays, and in a smoke-filled environment.
- Able to communicate and exchange information with coworkers and guests.
- Able to remain stationary and/or move about the casino floor for more than 50 percent of the shift.
- Able to position oneself to inspect, troubleshoot, fix, and maintain gaming machines.
- Occasionally move gaming machines and equipment weighing 50 pounds or more.
Responsibilities
- Coordinate and communicate policies and procedures to GSR personnel.
- Analyze slot machines by type, denomination, and location for profitability and provide reports to the Slot Manager.
- Recommend preventative maintenance for slot products to decrease equipment issues within the slot department.
- Maintain awareness of floor activities.
- Assist with jackpot payouts and refund claims as necessary.
- Work with vendors and maintain confidentiality.
- Attend and satisfactorily complete training assigned by the Slot Manager.
- Perform other duties as assigned.
- Monitor GSR employee performance and ensure adherence to casino policies and procedures.
- Address employee or guest problems and grievances as they arise within the slot department.
- Make critical decisions and follow the prescribed chain of command.
- Train employees; plan, assign, and direct work; appraise performance; and reward or discipline employees.
- Foster and maintain a positive attitude toward staff, management, and guests.
- Complete scheduling to cover company needs.
- Cover extra shifts when scheduled employees are absent.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
