Guest Service Representative (GSR)

Gulf Coast Hotel Management Inc • Greensboro, NC

6d • $0 - $15

About The Position

The Guest Service Representative is a team member at the MainStay Suites Greensboro location, an extended-stay hotel under the Choice Hotels brand. The role is the face of the hotel and is responsible for providing outstanding customer service to hotel guests, checking guests in and out, managing reservations, and resolving guest issues. The ideal candidate has excellent communication skills, a positive attitude, and a strong dedication to providing a high level of service. Honesty and integrity are paramount.

Requirements

• Excellent communication skills.
• Positive attitude.
• Strong dedication to providing the highest level of service.
• Honesty and integrity.

Responsibilities

• Provide outstanding customer service to hotel guests.
• Check guests in and out of the hotel.
• Manage reservations.
• Resolve guest issues.

Benefits

• Health, vision, and dental insurance for full-time associates.
• 401(k) with employer match for all associates.
• Paid time off for all associates per the Associate Guide.
• Company-paid six holidays for full-time associates.
• Time and a half for hours worked on designated holidays for all associates.
• Employee Assistance Program for associates and household members.
• Employee discount program.
• Employee hotel guest room program.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed