Growth Strategist Lead

Mutiny • New York City, NY

30d • Onsite

About The Position

The #1 priority of every CEO is to grow the company. But the business teams responsible for revenue are stuck in a soul-crushing web of dependencies that prevent them from growing. Marketing has a winning idea but design and engineering can't prioritize building the campaign. Sales needs a custom business case to close a deal but marketing is slammed. Every dependency is revenue missed. We built Mutiny to solve this problem. Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition: do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. From breaking into new verticals and personas to personalizing every interaction with every customer, Mutiny takes on the manual work so your team can run faster. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing at 100%+ month-over-month, 10x faster than any product we have launched, with customers like Rippling, Uber, Snowflake, Zendesk, and Gusto. Now we're ramping up the team to help us build a generational company. The opportunity Most post-sales leaders inherit a process. You'll build it. As our growth strategist lead, you'll own Mutiny's managed account book and lead the technical solutions function that backs up our most complex customers. You'll set the bar for what great support looks like, build the playbooks that let CS scale, and step into people management as we hire growth strategists underneath you. This role is in person in New York City, five days a week.

Requirements

• Systems thinker with the ability to identify patterns across customers and build playbooks, frameworks, and processes.
• Proven ability to earn executive trust and build relationships with CMOs and VPs.
• Experience running business reviews that land effectively and having difficult conversations with grace.
• Customer trust in your judgment and responsiveness.
• Experience working closely with or leading a technical support function.
• Understanding of excellent product support and how to scale it within customer success.
• Renewal mindset with an expansion bias; proactively building cases for renewals.
• Experience thinking about team building and leadership, potentially managing individuals or acting as an informal leader.
• Precision communicator, capable of writing crisp follow-ups, presenting data-driven stories, and explaining complex integrations.

Responsibilities

• Own Mutiny's managed account book, including onboarding, adoption, retention, and expansion across every managed account.
• Lead the technical solutions function that supports complex customers.
• Set the standard for excellent customer support and build playbooks for Customer Success (CS) to scale.
• Manage and develop a team of growth strategists.
• Conduct Executive Business Reviews (EBRs) and build relationships with CMOs and VPs.
• Drive renewals and expansion by proactively building cases and focusing on adoption and customer health.
• Hire, coach, and develop growth strategists.
• Write crisp follow-up communications, present data-driven stories, and explain complex product integrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed