Growth Strategist Lead

Mutiny • New York, NY

13d • Onsite

About The Position

The #1 priority of every CEO is to grow the company. But the business teams responsible for revenue are stuck in a soul-crushing web of dependencies that prevent them from growing. Marketing has a winning idea but design and engineering can't prioritize building the campaign. Sales needs a custom business case to close a deal but marketing is slammed. Every dependency is revenue missed.
We built Mutiny to solve this problem. Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition: do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. From breaking into new verticals and personas to personalizing every interaction with every customer, Mutiny takes on the manual work so your team can run faster.
In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing at 100%+ month-over-month, 10x faster than any product we have launched, with customers like Rippling, Uber, Snowflake, Zendesk, and Gusto. Now we're ramping up the team to help us build a generational company.
Most post-sales leaders inherit a process. You'll build it. As our growth strategist lead, you'll own Mutiny's managed account book and lead the technical solutions function that backs up our most complex customers. You'll set the bar for what great support looks like, build the playbooks that let CS scale, and step into people management as we hire growth strategists underneath you. This role is in person in New York City, five days a week.

Requirements

• Systems thinking ability to identify patterns and build frameworks/processes.
• Proven ability to earn executive trust and build relationships with CMOs and VPs.
• Experience running effective business reviews and handling difficult conversations with grace.
• Experience working closely with or leading a technical support function.
• Understanding of how to scale product support within customer success.
• A renewal mindset with a bias towards expansion.
• Experience or strong aptitude for team building and leadership.
• Precise communication skills, including crisp follow-up writing, data-driven presentations, and explaining complex integrations.

Responsibilities

• Own Mutiny's managed account book, including onboarding, adoption, retention, and expansion.
• Lead the technical solutions function for complex customers.
• Set the standard for excellent customer support.
• Build playbooks to enable Customer Success (CS) to scale effectively.
• Manage and develop a team of growth strategists.
• Run Executive Business Reviews (EBRs) and build relationships with CMOs and VPs.
• Drive renewals and expansion opportunities by focusing on adoption and customer health.
• Develop strategies for entering new verticals and engaging new personas.
• Personalize customer interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed