Growth Ops, Sr. Associate.

Shelf•New York, NY

5d•$130,000 - $150,000

About The Position

Shelf is building AI that is changing the world, creating a platform that models policies, workflows, and operational logic into an AI Data Model so that AI agents can reason and deliver precise, compliant, auditable outcomes at scale. Brands like Amazon, Nespresso, HelloFresh, and KeyBank use Shelf to power their AI agents that automate workflows, improve efficiency, and turn long processes into automated work. The company is partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks, and recognized by Gartner and IDC. This role is for a highly analytical operator who can help drive growth across Marketing, Sales, Customer Success, and Revenue Operations in a fast-paced, high-accountability environment. The position requires critical thinking, independent problem-solving, and urgent execution, with a focus on building and optimizing growth infrastructure rather than maintenance. The ideal candidate thrives in ambiguity, enjoys problem-solving, and is energized by building.

Requirements

4–6 years of experience in Growth Operations, Revenue Operations, Marketing Operations, Data Analytics, Management Consulting, or related fields.
Experience working in high-growth SaaS, AI, or technology companies.
Proven track record of using data to drive business outcomes.
Experience supporting revenue-generating teams.
Highly analytical.
Strong project manager.
Naturally curious and resourceful.
Excellent written and verbal communicator.
Comfortable working across multiple functions.
Strong attention to detail.
Able to balance strategy and execution.
Advanced Salesforce proficiency.
Strong understanding of funnel metrics and pipeline analytics.
Experience with marketing attribution and reporting.
Experience with tools such as Salesforce, HockeyStack, HubSpot, GA4, Clay, ZoomInfo, Pardot, or similar platforms.
Comfortable working in spreadsheets and analyzing large datasets.
Familiarity with AI, automation, and workflow tools such as Claude, ChatGPT, n8n, or Zapier.
Even Keeled — won't get flustered easily and can work in stressful environments.
Builder — thrives in ambiguity and fast-paced environments.
First Principles Thinker — designs for scale and efficiency, not short-term fixes.
Operator — strong ownership and accountability.
Be an optimist.

Nice To Haves

Startup experience is a plus.

Responsibilities

Build and maintain reporting across Salesforce, HockeyStack, HubSpot, and other GTM systems.
Create dashboards that track pipeline, conversion rates, funnel performance, and revenue metrics.
Analyze GTM performance and identify opportunities for improvement.
Improve forecasting accuracy and reporting consistency.
Support territory planning, account segmentation, and pipeline analysis.
Support campaign execution across paid, outbound, ABM, content, and events.
Manage attribution, lead routing, scoring, and lifecycle tracking.
Build target account lists and audience segments.
Analyze campaign performance and recommend optimizations.
Work closely with marketing leadership to improve conversion throughout the funnel.
Monitor website performance, engagement, and conversion metrics.
Support SEO strategy and execution.
Identify opportunities to improve website conversion rates.
Analyze user behavior and customer journeys.
Partner with marketing to improve acquisition and pipeline generation.
Design workflows and automations that eliminate manual work.
Use AI tools to improve productivity across GTM teams.
Maintain and optimize Salesforce and other core GTM systems.
Partner with engineering, product, and leadership on operational initiatives.
Evaluate and implement new tools that create meaningful leverage.
Support Sales, Marketing, Customer Success, and Leadership initiatives.
Conduct market research and competitive analysis.
Build business cases and operational recommendations.
Own special projects from concept through execution.
Turn ambiguous ideas into measurable outcomes.