About The Position

Apple’s Global Subscriber Acquisition team drives growth and subscriber conversion for Apple TV. The Growth Lead, Acquisition Journeys will help advance subscription growth by identifying high-impact opportunities to increase signups and conversion rates, with a strong focus on mapping and optimizing the end-to-end customer journey. The role spans the acquisition funnel from initial discovery through successful subscription and works closely with product, engineering, design, and data science and analytics teams across a global organization. The role owns both the strategic vision and hands-on execution of conversion rate optimization, experimentation, and user-flow improvements. It also helps influence the Apple TV product roadmap by advocating for new features, promotional offers, and subscription packages that can accelerate acquisition. The ideal candidate combines journey-mapping and funnel-analysis skills with experience scaling direct-to-consumer subscription businesses, using data and customer insights to convert new prospects and returning winbacks into subscribers.

Requirements

  • At least 8 years of product growth, conversion rate optimization, or related subscription growth experience.
  • At least 4 years of direct-to-consumer subscription growth experience focused on funnel optimization and user journeys.
  • Deep expertise in A/B testing methodologies, experiment design, and conversion analytics.
  • Ability to manage multiple stakeholders, initiatives, and deadlines simultaneously.
  • Experience planning and driving projects with cross-functional teams, including Product, Design, and DS&A.
  • Strong command of product analytics and user behavior tracking tools.
  • Experience interacting with and influencing all levels of management.
  • Ability to work independently and embrace change and ambiguity.
  • Detail-oriented and resourceful, with a proactive approach to problem-solving and anticipating executive needs.
  • Ability to build strategic, long-term relationships at all levels.
  • Energy, creativity, and passion for fostering team culture, inclusion, and belonging.
  • Comfort balancing strategic journey mapping with day-to-day operational execution.
  • Interest in technology, television, and/or film.

Responsibilities

  • Map and optimize the end-to-end Apple TV customer journey across touchpoints for new prospects and winback opportunities.
  • Own the strategic vision and day-to-day execution of conversion rate optimization initiatives across the acquisition funnel.
  • Lead the experimentation roadmap for acquisition flows, including A/B and multivariate tests across landing pages, sign-up flows, and in-app experiences.
  • Optimize multi-product merchandising and conversion strategy for global and partner acquisition flows across markets, partners, and offers.
  • Use full-funnel metrics and user behavior data across platforms and devices to identify drop-off points, uncover friction, and develop growth hypotheses.
  • Work cross-functionally with product, design, data science and analytics, and engineering teams to prioritize and implement funnel and journey improvements.
  • Provide regular performance updates to stakeholders on funnel health, test results, and upcoming journey optimizations.
  • Monitor competition, cultural trends, and growth best practices to keep customer journeys and conversion tactics competitive.
  • Influence the Apple TV product roadmap, including new features, promotional offers, and subscription packages that support acquisition.
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