Group Vice President, Product Management

American Arbitration Association•New York, NY

36d•$262,000 - $275,000

About The Position

The Group Vice President, Product Management will lead and scale the American Arbitration Association’s enterprise Product Management function and help shape its next generation of products and services. The senior enterprise leadership role spans product strategy, portfolio management, customer experience, commercialization, and organizational capability building. The GVP will translate AAA’s strategy, customer needs, market opportunities, and emerging technologies into a portfolio that delivers customer and business outcomes. The role has direct business responsibility for AAA’s AI and other designated new-product businesses, including P&L accountability, commercial strategy, revenue targets, and leadership of dedicated business development and sales resources. The GVP will establish the operating model and capabilities for Product Management, set product and portfolio priorities, guide investment and resource decisions, lead commercialization and end-to-end customer experience, and work with enterprise partners to achieve business and customer outcomes. The position may be on-site, hybrid, or remote based on business needs and arrangements coordinated with management and Human Resources. It requires regular interaction with employees, executives, customers, partners, and other stakeholders, and may require regional and national travel. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Bachelor’s degree in Business, Computer Science, Engineering, Product Management, or a related discipline.
15+ years of progressive experience in product management, technology-enabled services, digital businesses, business strategy, or related fields, including significant senior leadership experience.
Demonstrated success building, transforming, or scaling a product function, product portfolio, business line, or technology-enabled business.
Track record of translating customer and market needs into products or services that achieve meaningful adoption, revenue growth, and measurable business results.
Experience leading customer or user experience strategy across multiple products, platforms, or customer touchpoints.
Strong experience in product strategy, portfolio management, customer discovery, commercialization, business models, pricing, go-to-market strategy, strategic partnerships, or revenue-generating products.
Experience operating at enterprise scale in complex, multi-stakeholder organizations and influencing across business, technology, and functional teams.
Strategic and data-informed leadership, capability building, team development, accountability, change leadership, executive communication, and ability to build alignment across organizational boundaries.
Entrepreneurial mindset and curiosity about emerging technologies, including AI, with judgment to distinguish promising ideas from opportunities capable of delivering scalable customer and business value.

Nice To Haves

An advanced degree is preferred.
Broader business leadership experience, including direct P&L responsibility, commercialization, operations, strategic partnerships, or business development/sales leadership, is strongly preferred.
Experience with AI-enabled products, legal technology, professional services, or other technology-enabled services is strongly preferred.
Experience establishing Agile product and product-ownership practices at scale and familiarity with AI-assisted software development are preferred.
A law degree or experience in legal technology product management or go-to-market strategy is a plus.

Responsibilities

Build and lead an enterprise Product Management function, establishing its operating model, governance, processes, decision rights, standards, tools, and capabilities.
Build and develop a high-performing organization spanning Product Management and related disciplines such as product experience/UX, business analysis, and product operations.
Develop an enterprise product strategy aligned with AAA’s strategic priorities and long-term objectives.
Set portfolio priorities and guide investment, sequencing, resource allocation, and trade-off decisions; evaluate opportunities to build, buy, license, or partner.
Establish disciplined approaches to customer discovery, user research, market intelligence, competitive analysis, journey mapping, and behavioral insights.
Maintain relationships with customers, users, industry stakeholders, and strategic partners to ground product decisions in real-world needs.
Own commercial and sales strategy for AAA’s AI and other designated new-product businesses; establish revenue targets and commercial-readiness criteria, oversee pipeline and customer acquisition, and lead supporting business development and sales resources.
Manage P&L for designated new-product businesses, including revenue performance, product costs, investment requirements, forecasts, and financial trade-offs.
Develop business cases and investment recommendations that balance customer value, market opportunity, financial impact, risk, and scalability.
Lead product experience across customer-facing platforms, products, and touchpoints; use research, feedback, behavioral data, and journey mapping to improve usability, engagement, adoption, and customer outcomes.
Partner with Technology, Innovation, Operations, Marketing, Business Development, Alliances, Finance, Legal, Security, Data, AI Governance, and business-unit leaders to deliver customer and business outcomes.
Establish portfolio- and product-level success measures for customer adoption, experience, business impact, and lifecycle performance.
For designated new-product businesses, establish and manage revenue, profitability, pipeline, conversion, retention, expansion, and other relevant commercial measures.