Group Sales Manager NE

Pyramid Global Hospitality • Tacoma, WA

7d

About The Position

The Group Sales Manager is responsible for meeting and exceeding sales goals, primarily in the Group market across all market segments, through proactive and reactive sales efforts. The role focuses on developing sales plans and strategies, building client relationships, identifying target markets and sales opportunities, and achieving revenue goals. It also involves identifying market trends and industry best practices in the wedding and social markets.

The manager works with the Director of Sales to establish sales and revenue goals and implement strategies, solicits and secures new business, develops existing accounts, and collaborates with the property Sales Team. The role includes sales calls, client visits, presentations, property tours, proposals and contracts, site inspections, trade shows, and industry events. The Group Sales Manager also maintains account records and communicates sales activity and business updates to management.

The position carries supervisory responsibilities in accordance with company policies and applicable laws. Working with the Director of Sales, the manager contributes to performance goals for the Sales Coordinator and helps develop associates through training, mentoring, and leadership.

Responsibilities

• Work with the Director of Sales to determine annual sales call and revenue goals and develop and implement a strategic sales plan.
• Establish individual sales plans and goals for assigned market segments.
• Solicit and secure new business in assigned market segments to drive group revenue to the hotel.
• Make outside sales, prospecting, and telephone sales calls to venues and organizations across potential Group market segments.
• Develop the existing customer base and acquire new accounts.
• Assist with developing, implementing, and managing group promotions in conjunction with the overall sales and marketing plan.
• Develop expertise in assigned Group markets, including Corporate, Citywide convention blocks, Wedding/SMERF, and other group markets, and establish a leadership presence in the community.
• Work with the property Sales Team to maintain knowledge of market trends, competition, and customers, and collaborate on customer acquisition and retention.
• Participate in sales presentations, property tours, customer meetings, and business review meetings.
• Participate in trade shows, conventions, and promotional events at the hotel, within the industry, and with customer organizations.
• Monitor the competitive landscape and adjust sales plans and strategies in response to market and economic changes.
• Conduct regular client visits and participate in industry events with other sales managers and the Director of Sales.
• Develop and maintain best practices, policies, and service initiatives to support sales service and client retention.
• Supervise and develop proposals and contracts that meet client needs and financial goals.
• Conduct site inspections for clients as needed to secure business.
• Attend pre-convention and post-convention meetings as needed.
• Maintain daily communication and/or weekly reporting with management about potential new business, lost business, sales activities, customer issues, and operational issues.
• Maintain accurate and timely account activity and contact information in the property's Sales/Catering system according to established standards.
• Perform other duties, projects, and reports assigned by the Director of Sales and Corporate Office.
• Work with the Director of Sales on performance goals and objectives for the Sales Coordinator and develop associates through training, mentoring, and leadership.

Benefits

• Medical, dental, vision, disability, and life insurance for full-time non-union associates
• 401(k) plan
• Paid time off: 14 days for the first three years for full-time non-union associates
• Seven paid holidays and two floating holidays for full-time non-union associates
• Employee room rate discounts
• Sick time accrual for part-time associates
• Union vacation benefits based on length of service
• Six paid holidays and one personal day for union associates
• Sick time accrual for union associates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed