Group Sales Manager

Onni Group • Chicago, IL

2d • Hybrid

About The Position

The Group Sales Manager generates group business for four Chicagoland properties: The Emily Hotel, Level Old Town, Level River North, and Level Fulton Market. The role supports key account relationships, pursues financial goals, and contributes leadership within the sales team. It procures group business for meetings, events, and rooms while supporting department goals set by the Area Director of Sales and General Managers.

The position is based in Onni’s full-time, work-from-the-office culture, with three work-from-home days per month. The Group Sales Manager researches and solicits group opportunities, manages leads and booking information in Tripleseat, coordinates customer requirements across hotel departments, develops market strategies and sales plans, and works to ensure bookings are profitable and contribute to hotel performance. The role also involves customer proposals, site inspections, sales travel, industry engagement, and reporting on market conditions and sales activity.

Requirements

• Ability to communicate verbally and in writing in English with guests, management, and coworkers.
• Knowledge of hospitality-industry operations.
• Ability to stand in one place for extended periods and remain on foot for up to eight hours.
• Minimum of two years of sales experience in a comparable hotel or resort.
• Technological proficiency with Microsoft Office applications.

Nice To Haves

• Four-year college degree preferred.
• Additional experience in events, rooms, or reservations preferred.

Responsibilities

• Research, solicit, and generate new leads for group opportunities through database research and proactive sales efforts, maximizing room revenue and meeting lead-generation goals.
• Coordinate customer specifications, including room, food and beverage, and meeting-space requirements, through the lead-management system.
• Enter and maintain account and booking information in Tripleseat according to defined standards.
• Communicate customer needs internally and work with other departments to exceed expectations.
• Provide solutions that meet and protect hotel financial goals while strengthening customer relationships.
• Develop working knowledge of hotel operations, policies, services, features, and hours of operation.
• Implement a targeted strategic plan to penetrate designated group-market segments, working with the supervisor to achieve objectives.
• Use promotion and distribution channels to maximize domestic and international sales opportunities.
• Maintain visibility in the local community and applicable industry organizations.
• Conduct creative site inspections and respond to inquiries with proposals within 24 hours.
• Promote positive relations with guests and employees and maintain knowledge of competitors’ products.
• Keep client communications and group status current in Tripleseat, including applicable BEOs and information needed by hotel departments.
• Create action plans quarterly or as requested by the supervisor.
• Meet or exceed assigned quarterly financial goals and proactive sales targets, such as site inspections and prospecting calls.
• Contribute to hotel goals for ADR, occupancy, and RevPAR.
• Create an annual travel calendar supporting market-segment growth; plan sales-trip appointments and complete timely pre-trip and post-trip reports.
• Attend required meetings.
• Ensure bookings are profitable for the entire hotel.
• Provide the Director of Sales and Marketing with feedback on changing market conditions and competition based on direct solicitation.

Benefits

• Health care, including a $0 premium health care plan
• Dental care
• Vision care
• Health savings account
• Flexible spending account
• Life insurance
• Short-term disability
• Long-term disability
• Accident insurance
• Hospital indemnity
• Critical illness insurance
• Pet insurance
• 401(k) plan with employer match
• Annual education allowance
• Referral program
• Friends and Family rates for hospitality brands
• Three work-from-home days per month
• Employee events, including quarterly team-building events, sports day, an annual holiday party, seasonal celebrations, food trucks, and other office events
• Competitive pay and a comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed