Group Sales Manager

AccorHotel•San Francisco, CA

2h•$99,000 - $119,900

About The Position

Fairmont San Francisco is seeking a Group Sales Manager to sell memorable hotel experiences and build strong relationships with clients and guests. The role reports to the Director of Group Sales and is responsible for designated group markets, achieving sales goals, and selling guest rooms, meeting space, and related services. The manager works with internal teams and external partners to ensure bookings meet hotel revenue objectives and contractual details are delivered to achieve client satisfaction. The position also supports hotel-wide leadership initiatives and upholds departmental policies, procedures, and safety standards.

Requirements

Minimum of three years of sales experience.
Strong prospecting skills, including use of key tools such as AI technology.
Excellent computer skills, including Microsoft applications, with advanced knowledge of Excel and PowerPoint, and knowledge of OperaCloud/OSEM and Cvent.
Excellent verbal and written communication skills and strong attention to detail.
High standards of personal integrity and ethical behavior.
Superior interpersonal, problem-solving, and strategizing skills.
Highly responsible and reliable.
Excellent time management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
Exceptional customer service abilities and the ability to focus on guest needs while remaining calm and courteous.
Proactive mindset to anticipate and support changes in the business.
Physical ability to stand and walk frequently; kneel, push, pull, and lift occasionally; and occasionally ascend or descend ladders, stairs, and ramps.
Proof of eligibility to work in the United States.

Nice To Haves

University or college degree in a related discipline is preferred.

Responsibilities

Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
Direct hotel sales initiatives and manage a designated group market.
Sell guest rooms, meeting space, and related services, including food and beverage, AV, and outlet venues, in line with customer expectations and hotel revenue targets.
Establish parameters, quote and negotiate rates within established guidelines, and confirm group bookings through executed written contracts.
Develop sales proposals and respond promptly to assigned leads.
Review sales contracts in light of room count, average rate, and total hotel revenue objectives.
Maintain detailed account, contact, and activity records using OperaCloud Sales System and other relevant platforms.
Maintain the integrity of key accounts and the prospect database, and monitor sales software for accuracy and completeness.
Participate in on- and off-property sales activities, with flexibility in work schedule.
Organize and host site inspections, FAM trips, and other client engagement events to promote the hotel and generate incremental business.
Provide guidance and direction in developing segment action plans.
Stay informed about competitive hotels, their offerings, and updates.
Build and maintain relationships with clients, Accor Global Sales Offices, local tourism boards, and sister properties in the Accor portfolio.
Coordinate with Event Services, Front Office, Catering, and other internal departments to ensure contractual details are executed and clients are satisfied.
Provide professional, engaging, and friendly service.
Participate in hotel-wide leadership initiatives and balance operational, administrative, and colleague needs.
Remain knowledgeable about industry trends.
Uphold departmental policies, procedures, and safety standards, and follow safety policies.
Participate in Brand Sales Incentive Programs.
Perform other job-related duties as assigned.