Newport Aquarium Group Sales Coordinator
About The Position
The Group Sales Coordinator will work with group clients to coordinate their visit, including entering reservations into the ticketing system, sending client confirmations, communicating expectations, processing payments, and upselling unique enhancements to improve their visit and drive revenue. This role also involves completing internal processes to ensure all group reservations are fulfilled appropriately, such as checking availability, submitting booking requests to other departments (Guest Services, Café, and Animal Care Team), and scheduling group enhancements. The coordinator will answer group inquiry calls, provide superior customer service, and assist with sales calls for Specialty Weeks and other calls as needed. Additionally, they will book birthday party packages, pull reservation numbers for pacing reports, handle consignment and third-party client ticket fulfillment, maintain a competitive analysis report, attend expos and community events to promote programs, assist with events, and communicate regularly with the sales team and internal departments. Other duties as assigned.
Requirements
- Minimum of 1 year of hospitality experience
- Must be a team player with high level of dedication
- Ability to multi-task in a fast-paced environment, with focused attention to detail
- Strong understanding of customer and market dynamics and requirements
- Previous experience with contact management programs
- Proficiency in Microsoft Office 365 (including Outlook)
- Excellent verbal and written communication skills
- Responsible for maintaining PCI (Payment Card Industry) compliance
Responsibilities
- Work with group clients to coordinate their visit including entering reservation into ticketing system, sending client confirmations, communicating expectations of their visit, processing payments and upselling unique enhancements opportunities to enhance their visit and drive revenue.
- Complete internal processes to ensure all group reservations are fulfilled appropriately including checking availability, submitting booking requests to other departments (Guest Services, Café and Animal Care Team) and scheduling group enhancements.
- Answer group inquiry calls and provide superior customer service to best prepare them for their future booking.
- Assist with sales calls for Specialty Weeks and other calls as needed (both current and prospective clients).
- Book birthday party packages.
- Pull reservation numbers and complete weekly spreadsheet for pacing reports.
- Consignment and third-party client ticket fulfillment.
- Maintain competitive analysis report.
- Attend expos and community events representing Newport Aquarium to promote a variety of programs.
- Assist with events when needed.
- Communicate regularly and effectively with sales team and other internal departments.
- Other duties as assigned.
Benefits
- $18 to $21 per hour starting pay rate
- Quarterly bonus earnings potential
- Comprehensive medical, dental, and vison insurances
- 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
- Profit Sharing and 401K Plan with company match
- Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
- Fully funded education programs through Grow U
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
