Group Sales Coordinator

Sunwing Vacations Group•Laval, QC

2d•Hybrid

About The Position

Sunwing Vacations Group is seeking a Group Sales Coordinator to provide administrative support to assigned group accounts and sales representatives. This role involves creating and modifying bookings, performing related tasks to ensure efficient service for group travelers and travel agents, and maintaining client relationships through strong communication. The successful candidate will report to the Supervisor, Group Sales Support and will be based in Laval, Montreal.

Requirements

Minimum of 1 year of administrative and customer service experience
Strong time management skills with the ability to multitask and prioritize
Excellent organizational skills and attention to detail
Comfortable interacting with clients
Strong verbal and written communication skills (phone and email)
Problem-solving abilities
Ability to work independently and contribute to a positive team environment
Proficiency in Microsoft Office
OPC certification required where applicable

Nice To Haves

experience with reservation systems is an asset

Responsibilities

Process group booking requests
Review quotes against the reservation system and verify pricing
Reconcile booking files
Collaborate with product pricing, inventory, and costing teams as needed
Confirm booking numbers with group sales representatives and transfer bookings for contract and initial invoice issuance
Identify the group leader on bookings and collect their contact information
Follow up with clients regarding payments and outstanding balances; escalate collection issues to group sales representatives
Make booking changes as requested by sales representatives or clients
Process group seat block allocations and seat selections
Handle booking cancellations in accordance with contractual policies
Prepare bookings with final rooming lists
Issue invoices for booking changes to keep clients informed of reservation status and outstanding balances
Upload electronic documents as required
Validate and adjust insurance on files when needed
Resolve duplicate seat selections
Assign complimentary Elite Plus seats for newlyweds and group leaders
Follow up on pending names and dates of birth
Attend training sessions organized by management and group sales trainers
Maintain up-to-date product knowledge and complete ongoing training
Participate in product webinars
Organize information for quick reference
Stay informed of procedural updates and changes
Assist with incoming calls as needed
Monitor and respond to administrative emails
Provide coverage during group sales representatives’ absences
Manage assigned group specifications from start to finish
Perform other duties as assigned