Group Sales Agent

Robert's Hawaii, Inc. • Honolulu, HI

3d • $48,000 - $51,000

About The Position

The Group Sales Agent works in conjunction with the Sales Manager to oversee operations for the Group Services department. The position provides direction and support to Sales Coordinators and Sales Assistants so the team can achieve and surpass company and departmental goals. The role guides staff, supports their development and performance, helps improve operational procedures, identifies companywide impacts and trends, and addresses escalated issues involving clients, vendors, and staff. The position requires discretion and confidentiality and may involve remote work and travel to other islands as necessary.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant experience, including at least 1 year of supervisory experience.
• Knowledge of the Hawaiian Islands.
• Experience with contracts, sales, and applying discounts.
• Knowledge and understanding of generally accepted reservation and customer service functions.
• Ability to self-teach web-based and telecommunications systems using existing resources.
• Ability to speak effectively before groups of employees.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, Excel, and Publisher.
• Strong verbal and written communication, including preparing accurate and punctual reports, delivering presentations, sharing information and ideas, listening, and understanding customer needs.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Ability to evaluate and change priorities daily and work efficiently in a fast-paced team environment.
• Ability to keep information organized and accessible, work systematically and efficiently, manage time, promote mutual respect, maintain a clean and safe workplace, and support safety programs.
• Ability to recognize and respond to problems, systematically gather information, work through complex issues, seek input, and address root causes.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Willingness to travel to other islands as necessary.

Responsibilities

• Guide and monitor staff to ensure accuracy, efficiency, customer satisfaction, and adherence to company and department policies and procedures.
• Provide training and direction to support completed staff work, continued application of Roberts Hawaii's Core Values, and ongoing development of staff knowledge and skills.
• Communicate relevant information to staff and establish individual and departmental metrics and measurable goals.
• Evaluate staff performance regularly, provide constructive feedback, maintain a positive environment, and motivate a diverse workforce.
• Anticipate and address disciplinary concerns by setting clear expectations and providing tools and resources for staff success.
• Contribute to developing and implementing improved operational procedures and workflows to increase efficiency, productivity, and relevancy.
• Identify companywide impacts and assess trends to make recommendations to management.
• Investigate and follow up on escalated complaints or issues from clients, vendors, and staff in a fair, objective, and solution-oriented manner.
• Exercise discretion and confidentiality while working decisively and effectively in a fluid environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED