Group Sales Agent

Oahu • Honolulu, HI

3d

About The Position

The Group Sales Agent works in conjunction with the Sales Manager to oversee operations for the Group Services department. The role provides direction and support to Sales Coordinators and Sales Assistants so the team can achieve and surpass company and departmental goals. The position guides staff performance, supports training and development, communicates goals and expectations, and contributes to improvements in operational procedures and workflows. It also addresses escalated complaints and issues involving clients, vendors, or staff, using appropriate investigation, follow-up, discretion, and confidentiality.

The position is based in an air-conditioned office and involves general office equipment and supplies, extended periods of typing, and close visual work such as preparing or analyzing data, transcribing, and viewing a computer terminal. Some remote work may be necessary, and travel to other islands may be required. The role includes occasional walking, standing, kneeling, bending, pushing, and pulling; it is primarily sedentary, with exertion of up to 10 pounds occasionally and negligible force frequently or constantly.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant experience, including at least 1 year of supervisory experience.
• Knowledge of the Hawaiian Islands.
• Experience with contracts, sales, and applying discounts.
• Knowledge and understanding of reservations and customer service functions.
• Ability to self-teach web-based and telecommunications systems using available resources.
• Ability to speak effectively before groups of employees.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, Excel, and Publisher.
• Strong verbal and written communication skills, including preparing accurate and punctual reports, delivering presentations, sharing information, listening, and understanding customer needs.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Ability to evaluate and change priorities daily and work efficiently in a fast-paced team environment.
• Ability to organize and access information, work systematically and efficiently, manage time, promote mutual respect, maintain a clean and safe workplace, and support safety programs.
• Ability to recognize and respond to problems, gather information systematically, work through complex issues, seek input, and address root causes.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Guide and monitor staff to ensure accuracy, efficiency, customer satisfaction, and adherence to company and department policies and procedures.
• Provide training and direction, support completed staff work, reinforce Roberts Hawaii's Core Values, and develop staff knowledge and skills.
• Communicate relevant information to staff and establish individual and departmental metrics and measurable goals.
• Evaluate staff performance, provide constructive feedback, maintain a positive environment, and motivate a diverse workforce.
• Anticipate and address disciplinary concerns by setting clear expectations and providing tools and resources for staff success.
• Contribute to developing and implementing improved operational procedures and workflows to increase efficiency, productivity, and relevancy.
• Identify companywide impacts and assess trends to make recommendations to management.
• Address escalated client, vendor, and staff complaints or issues objectively and thoroughly, including investigation and follow-up as needed.
• Exercise discretion and confidentiality while working decisively and effectively in a fluid environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED