Part-Time Group Rooms Coordinator

HEI Hotels and Resorts•Austin, TX

4d•Onsite

About The Position

Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue. The Doubletree by Hilton Austin is seeking a Part-Time Group Rooms Coordinator to join their team. This role is crucial in managing guest room blocks and ensuring maximum revenue through effective reservation management. The hotel prides itself on a fun, professional work environment with a culture of recognition, support, and respect, and has maintained excellent associate feedback ratings for many years.

Requirements

Hotel experience preferred.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
Ability to make accurate mathematical calculations using 10-key.
Must have analytical ability to assess reservation trends and make related decisions.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
Calculate and prepare rooms reports to determine sources of business using various computer systems.
Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Benefits

Robust and flexible paid time off plan available after only 90 days.
Choice of 4 prominent healthcare plans with options to meet anyone’s needs, available the first of the month after you start.
Industry-leading 401K plan with a generous employer match of 4% on every 5% you contribute with no vesting period.
Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
Vision insurance programs through EyeMed.
Vacation, Sick and Holiday programs.
Pet insurance through the ASPCA.
Supplemental, Spousal and Child Life insurance.
Short and Long-Term Disability plans.
401(k) Savings Plan with matching funds.
Discounts through our 'YouDecide' and Hotel Room Discount programs.