Group Rooms Coordinators

Crescent Careers•Tulsa, OK

17h•Onsite

About The Position

The Group Rooms Coordinator is responsible for managing special rate plans, creating and managing group master accounts, monitoring group cut-off dates, and performing audits of blocked inventory. This role also involves preparing reports, leading meetings, assisting with forecasting, and processing various types of reservations. The coordinator must have a full understanding of hotel products and operations, interact effectively with colleagues and guests, and provide administrative support to commercial teams.

Requirements

Ability to communicate in English.
Self-starting personality with disposition.
Must always maintain a professional appearance and manner.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Analytical and technical skill required.
Working knowledge of reservations and front office systems and Microsoft Office Suite.
Forecasting and creative revenue management abilities needed.
Yield management skill required to evaluate business trends and communicate recommendations to property team to take full advantage of revenue maximization.

Responsibilities

Build and manage special rate plans according to established revenue management guidelines for group bookings upon receipt of recaps/turnovers from Sales Managers.
Create and manage group master's for newly created Rate codes, Rate plans, SRPs in Revenue Management System, set up billing methods & charge routing controls, & pre-authorize credit card guarantee prior to group arrivals.
Monitor group cut-off dates. As cut-off dates approach, alert DORM, DOSM & Sales Managers if group reservations are missing.
Perform 14-day window audit of blocked inventory in systems ensuring all unused blocked inventory has been released.
Prepare Group Pickup Report and lead weekly Group Pick Up Meeting.
Assist DOSM & DORM to catch & resolve group forecast discrepancies by balancing PMS and the sales system weekly. Alert DORM, DOSM & Sales Managers if any recaps are missing for definite groups in Delphi.
Assist DORM with setting and managing group MARs in the sales system.
Make multiple-room reservations that do not qualify as groups & other reservations routed by the sales managers, catering and front office departments within the guidelines established by DORM & DOSM.
Process on-property transient reservation for VIP guests, BT accounts, preferred account clients, etc., as directed by the GM/AGM, DOSM & DORM.
Fully understand hotel product and operations processes.
Interact effectively with colleagues and hotel guests.
Provide administrative support for the property Commercial Teams.