Group Rooms Coordinator

HEI Hotels and Resorts•Pittsburgh, PA

4d•Onsite

About The Position

At the Pittsburgh Marriott City Center, we don’t just offer exceptional hospitality — we offer exceptional careers. Located in the heart of the city, just steps from Acrisure Stadium and across from PPG Paints Arena, our hotel blends modern style with authentic Pittsburgh charm. What truly sets us apart is our people. We believe that our success begins with an engaged and empowered team. That’s why we’re committed to providing a supportive, inclusive, and dynamic workplace where every associate can grow and thrive. With comprehensive benefits and a culture rooted in respect and belonging, the Pittsburgh Marriott City Center is more than just a place to work — it’s a place to build your future. Discover how far your potential can take you. Join us today. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Requirements

Hotel experience preferred.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
Ability to make accurate mathematical calculations using 10-key.
Must have analytical ability to assess reservation trends and make related decisions.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
Calculate and prepare rooms reports to determine sources of business using various computer systems.
Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.