Rooms Operation Coordinator

Extell Development Company•New York, NY

7d•Onsite

About The Position

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence. Kimpton Era is a luxury boutique destination that prides itself on delivering heartfelt human connections and impeccably curated guest experiences. We are looking for a highly organized, proactive, and detail-oriented Rooms Operation Coordinator to serve as the central nervous system of our daily hotel operations. The Rooms Operation Coordinator plays a critical role in synchronizing the efforts of the Front Office, Housekeeping, and Engineering departments. Reporting directly to the Director of Operations, this role ensures that our physical inventory is optimized, guest requests are met with precision, and inter-departmental communication is seamless. The Rooms Operation Coordinator will work in close partnership with the Director of Housekeeping, Director of Engineering, |Director Front Office, and the Sales department to uphold Kimpton’s high standards of service.

Requirements

Minimum of 2 years in Rooms Division operations (Front Office or Housekeeping) within a luxury or boutique hotel environment.
Proficiency in Property Management Systems and guest request tracking software (such as HotSOS).
Exceptional verbal and written communication skills with the ability to remain calm and professional under high-pressure situations.
Strong problem-solving skills with a focus on inventory optimization and labor efficiency.
Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 25-30 pounds.
Manual dexterity to operate necessary equipment and handle supplies.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, as required by hotel occupancy.

Responsibilities

Manage the daily room block for all arrivals, including VIPs, Inner Circle, elite members, and group allotments, ensuring all special requests and room features match guest profiles.
Monitor out-of-order (OOO) and out-of-service (OOS) rooms, coordinating with Front Office, Engineering and Housekeeping to return rooms to inventory as quickly as possible.
Perform frequent inventory audits and status reconciliations to resolve discrepancies between the Property Management System (PMS) and physical room status.
Monitor Room Attendant progress throughout the day. Reassign room sections in real-time to prioritize "clean-to-sell" inventory based on arrival patterns and "rush" requests.
Maintain a live log of "Do Not Disturb" (DND) rooms. Coordinate with Housekeeping Managers to ensure service is offered immediately upon DND removal and escalate any security concerns for wellness checks to the Security Manager.
Monitor and dispatch guest requests for extra linen, amenities, luggage assistance, specialized housekeeping services, tracking completion times to ensure brand standards are met.
Act as the primary dispatcher for Guest Service, Housekeeping and Engineering via the property’s communication platform as well as assisting with overflow of calls.
Identify potential guest service gaps through call monitoring. Proactively alert the Director of Operations or the Front Office to any delays in service delivery.
Act as the main point of contact for the Sales department regarding group room readiness and specific amenities for site tours or VIP arrivals.