Group Rooms Coordinator - Year Round

Deer Valley Resort • Deer Valley, UT

1d • Onsite

About The Position

The Group Rooms Coordinator plays a key role in delivering a seamless group lodging experience across The Lodges at Deer Valley portfolio. This position is responsible for all group reservation-related functions, including room block set-up and management, reservation monitoring, client communication, and coordination with Conference Services, Catering, and Reservations teams.

Requirements

• High school diploma or equivalent required
• Ability to work a flexible schedule, including varying shifts, to meet the seasonal and operational needs of the hospitality industry.
• Commitment to attending required training sessions and meetings.

Nice To Haves

• Post-secondary education or related work experience preferred.
• Previous experience in hotel reservations, group housing, or conference services strongly preferred.

Responsibilities

• Review and audit all assigned group room blocks, rates, and concessions against contracts in Maestro and Inntopia once groups are definite.
• Manage reservation calls and email inquiries across multiple properties, providing consistent, high-quality guest and client service.
• Create and manage Inntopia Deer Valley booking links to support client and group reservation processes.
• Enter and maintain group rooming lists and serve as the primary point of contact for client communications related to guest room reservations.
• Ensure accurate and sufficient inventory is available for individual call-in groups across all designated booking channels.
• Monitor group pickup, cut-off dates, room type availability, and rates in both Maestro and Inntopia to maximize revenue while ensuring guest satisfaction.
• Verify that room blocks align with group patterns and that room type allocations flow correctly throughout the duration of the block.
• Ensure accurate billing configurations to support timely and precise invoice processing.
• Identify, block, and process staff, VIP, and complimentary room reservations for each group in collaboration with appropriate teams.
• Partner with Conference Services Managers on rate review, cutoff adjustments, and requests for additional group inventory.
• Process all group-related deposits in accordance with contract terms and internal procedures.
• Coordinate pre- and post-group individual pay reservations as needed.
• Track and regulate the use of contractual room concessions, such as complimentary rooms or upgrades, and communicate usage to relevant departments.
• Provide administrative and operational support to Conference Services Managers for group-related needs.
• Coordinate wedding welcome bag deliveries and assist with the creation of wedding resumes.
• Calculate and post promotional group room revenue in Salesforce to ensure accurate reporting.
• Other duties as assigned.

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts
• Free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED