Catering Sales Coordinator - Year Round

Deer Valley Resort • Deer Valley, UT

1d • Onsite

About The Position

The Catering & Sales Coordinator (CSC) provides support to the Catering & Conference Sales Manager (CCSM) and Director. They are responsible for the support of the sales cycle, including coordination of the catering services and conference events for clients. This position involves working closely with clients to understand their event requirements, handling inquiries, and ensuring smooth event operations.

Requirements

• Minimum of 2-4 years of experience in event planning and management, preferably in a luxury hotel/resort setting.
• Bachelor's degree in hospitality management, event planning, or a related field (or equivalent experience).
• Flexibility to work evenings, weekends, or occasional holidays as needed.
• Good working knowledge with Salesforce/Delphi.
• FDC, MS Outlook software, Sertifi E Sign, Cvent, Delphi Diagraming, Maestro and Norm.
• Strong knowledge of conference and event planning principles, including logistics, audiovisual requirements, and food and beverage services.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to build relationships and effectively collaborate with clients, guests, and internal teams.

Responsibilities

• Support CCSM & DCCS with responding to incoming sales leads in an expedited fashion to gain leverage over competition.
• Provide information and guidance to clients on catering menus, conference room setups, and event options.
• Support the CCSM with preparing proposals, quotes, and contracts.
• Build and maintain strong relationships with current and potential clients.
• Follow SOPs related to Salesforce database entry and reporting.
• Attend Deer Valley Resort Sales team meetings and BEO meetings.
• Coordinate all aspects of catering and conference events, including menu selection, room diagram, AV needs, and other logistical requirements.
• Serve as the main point of contact for clients before, during, and after events.
• Liaise with the kitchen, service staff, and other departments to ensure event needs are met.
• Ensure that all event details, timelines, and specifications are clearly communicated to the team.
• Report comments and concerns regarding food preparation/presentation as well as lodge/venue upkeep.
• Responsible for communicating and ensuring all details are correct and the client has received proper introduction to the banquet operational supervisor overseeing the event.
• Attend events when needed to ensure smooth service delivery.
• Complete correspondence, such as confirmation letters, signed payment agreements, function sheets, deposits, credit information, post event survey follow-up.
• Provide post-event feedback to clients and manage any issues that arise during or after the event.
• Document booking trails, banquet event order build out and review, and diagramming of upcoming events.
• Prepare final billing for the sales manager to review before sending to the client for payment.
• Collaborate with Finance on A/R billing for outstanding balances at the conclusion of the event if necessary.
• Support marketing efforts by promoting catering and conference services to new and existing clients.
• Stay up to date on industry trends and client preferences to enhance service offerings.
• Actively participate in Alterra’s Conference Services Call.
• Collaborate with fellow Alterra planners to share best practices at our resorts and build/improve.
• Learn the physical and operational restrictions of Deer Valley’s lodges as they pertain to group functions and staffing levels.

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts
• Free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level